Customer Success Manager

Customer Success Professional

Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world's largest food and beverage brands to develop, market, and sell their products more effectively. Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential's table, there's room for everyone.

We need a customer success professional to own a portfolio of a mix of strategic and mid-market customers across the full lifecycle, serving as their primary point of contact and trusted advisor. You'll drive adoption and value using data-driven insights, monitor health and proactively manage risk, partner with the Account Manager on upsell and expansion, collaborate cross-functionally to resolve issues and advocate for customer needs, deliver targeted product education, and keep customer activity and outcomes well-documented while helping to improve and scale our Customer Experience processes.

Strong customer lifecycle management experience with B2B/strategic and mid-market accounts, acting as a trusted advisor and primary point of contact. Highly data-driven, using health metrics and usage insights to guide decisions and prioritize actions. Organized and structured in building success plans, account reviews, and maintaining clear documentation. Effective cross-functional collaborator with Product, Support, and Sales, advocating clearly for customer needs. Excellent communicator who can deliver product education, best practices, and strategic guidance. Comfortable working in customer success tools to track activity, health, and outcomes. Process-improvement mindset focused on building scalable, repeatable customer success programs. Strong commercial acumen with the ability to identify upsell and expansion opportunities in partnership with your Account Manager.

Manage a portfolio of strategic and mid-market customers throughout the customer lifecycle (focused on adoption and supporting onboarding, renewals, and expansion). Serve as an internal advocate, primary point of contact and trusted advisor for assigned accounts. Drive product adoption and value realization through regular check-ins, success planning, and data-driven insights. Deliver product education, best practices, and strategic guidance tailored to customer goals. Create weekly reviews and monitor customer health metrics. Proactively address risks before they escalate. Collaborate with Product, Support, and Sales teams to advocate for customer needs and resolve issues. Track and document customer interactions, success metrics, and outcomes in Customer Success tools. Contribute to process improvements and scalable customer success initiatives. Identify upsell or expansion opportunities in partnership with Account Managers.

5+ years of experience in Customer Success, Account Management, or a similar customer-facing role. Deep food and beverage industry knowledge combined with market research, insights, or data analytics background. Strong organization, timely communication, and relationship-building skills. Ability to translate customer goals into measurable outcomes. Comfortable working with data, metrics, and customer health indicators. Experience with Customer Success and CRM platforms (e.g., Churn Zero, Salesforce, etc.). Proven ability to manage multiple priorities in a fast-paced environment.

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