Assistant Director of Patient Services- Chinese fluency required
FlexStaff Careers
Job Description
FlexStaff is hiring an Assistant Director of Patient Services- Chinese speaking for our client, a licensed Home Care agency in the New York Metropolitan area.
\nThe role of the Assistant Director of Patient Services will report to the Director of Patient Services.
\n \nSummary:
\nYou will oversee clinical operations, supervise and develop the nursing staff and ensure that the agency’s quality and regulatory expectations are executed consistently across interdisciplinary teams.
\nYou will coordinate with internal departments and external care partners, monitor clinical performance and corrective actions.
\nAssist in overseeing daily clinical operations, implementing clinical policies and workflows, coordinating supervising coverage and case assignments.
\nMaintain continuous readiness for New York State Department of Health surveys and Managed Care Organization audits.
\nProvide day-to-day leadership and support to RN Supervisors, Visiting RNs, and other assigned clinical staff.
\nParticipate in recruitment, interviewing, onboarding, orientation, competency assessment, workload distribution, coaching and performance reviews.
\nMonitor the clinical appropriateness, quality, safety, and continuity of patient care. Review new admissions, reassessments, changes in condition, service changes, hospital transitions, and discharge planning.
\nCollaborate with physicians, hospitals, insurance companies, MCOs, care coordinators, operations teams, patients, and families to resolve routine authorization, documentation, service-delivery, and continuity-of-care concerns.
\nMonitor clinical caseloads, staff productivity, assessment and visit timeliness, open orders, overdue
\ndocumentation, staffing coverage, and quality indicators.
\n \nRequired Qualifications:
\n \nCantonese proficiency is an absolute must for this role!
\n• Minimum of three (3) years of nursing experience and one (1) year of home health experience is required. Clinical management or supervisory experience preferred.
\n• Licensed and registered in NYS as a Registered Professional Nurse.
\n• Graduate of an accredited school of nursing with a diploma, baccalaureate, or master's degree
\n• Demonstrated thorough understanding and knowledge of the Federal, State, and local laws/regulatory guidelines.
\ngoverning the operation of a home health agency is required.
\n• Excellent clinical, home visiting, and judgement skills.
\n• Strong organizational skills and high attention to detail.
\n• Excellent written and verbal communication abilities.
\n• Proficiency with computer software and a willingness to learn EMR/EHR systems.
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