Technical Support Analyst

Job Description

Insight Global is seeking IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end users, coordination resolutions for end user issues, and follow-up to end user related IT problems and ensure a resolution.

• Provide technical support onsite and over the phone for Customers

• Software and network issues on laptops and desktops

• Troubleshooting and resolving issues with software and printers.

• Create and manage tickets

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Requirements:

• Associates Degree OR Bachelors Degree and

• Minimum 1 year professional IT Support Expereince

• Phone support experience – high call volume

• Experience remoting into devices to fix issues

• Previous IT Support expereince MUST INCLUDE both HARDWARE and SOFTWARE support