Help Desk Associate

Kforce is partnering with a client in Jacksonville, FL that is seeking a Tier 1 IT Help Desk Technician to provide first-line technical support to end users. Summary: This role is responsible for troubleshooting common hardware, software, password, connectivity, and system access issues while delivering excellent customer service. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to efficiently resolve and escalate technical issues as needed in a fast-paced environment.

• Help Desk or IT Support experience
• Experience supporting enterprise applications and business systems
• Continuous learning mindset with a focus on technical development
• Independent learner
• Strong communication skills
• Detail-oriented and reliable
• Excellent deductive reasoning skills
• Bilingual skills are a plus

Desired Skills:

• Experience delivering exceptional customer service
• Strong troubleshooting and technical support expertise
• Strong verbal and written communication skills
• Ability to identify root causes and implement effective solutions
• Ability to mentor, train, and support team members
• Experience supporting transportation, logistics, or supply chain systems is a plus

Experience supporting enterprise business applications is highly preferred, including:

• Transportation Management Systems (TMS)
• Mobile Applications
• Scan & Imaging Solutions
• Logistics & Workflow Platforms
• Email Configuration & Account Setup
• Infios (formerly MercuryGate) TMS