Customer Service Retail Front Desk Associate - Store#145 - 300 North Rocky River Drive

divh2Customer Service Retail Front Desk Associate/h2pAuto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services./ppWere always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth./ppAre you a people person? Do you love helping others? Motivated by results?/ppIf so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, KK Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!/ppExperience is valued/ppExperienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*/pp...but no experience required!/ppSome of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!/ppPaid training available!/ppWe will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*/ppWhat our Customer Service Reps love about Auto Glass Now:/pulliFull-time part-time schedules are available/liliCompetitive base pay rates/liliPaid time off for full-time employees/liliHealth, vision, dental insurance/lili401(k) company match for all employees/liliSame day pay available through myFlexPay/li/ulpAs a Driven Brands Auto Glass Customer Service Rep, your job will be to:/pulliIntake and assist walk-ins, appointments, and returning customers/liliCreate estimates, price quotes, and invoices for auto work/liliAnswer phones and return customer calls/liliProvide excellent customer service/liliAssist manager with daily parts returns/liliEnsure accuracy when ordering parts/liliInput documentation on all calls and follow-up with callers as needed/liliConfirm all mobile jobs parts and materials before dispatching drivers/liliOpen new accounts and service existing accounts/liliMaintain a professional appearance and positive attitude/li/ulpAll our CSRs need to meet the following requirements:/pulliMust have a positive attitude and customer service mindset/liliMust have basic computer skills/liliMust have strong communication skills/liliBilingual (Spanish) proficiency is a plus!/liliPrior phone or call center experience is a plus!/li/ulp*or more in markets with a higher cost of living/ppPosition Location: Ohio/ppCompensation Range: $11.00 - $20.00/ppCompensation Frequency: Hourly/ppBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: early access to 50% of your earned wages at any time through our myFlexPay program./p/div