Desktop Support Technician

Desktop Support TechnicianWith approximately 100,000 planted acres in California's San Joaquin Valley, Wonderful Orchards is the world's largest grower of almonds, pistachios and pomegranates. Wonderful Orchards is a part of The Wonderful Company, a privately held $5 billion global company dedicated to harvesting health and happiness around the world through its iconic consumer brands which include Wonderful Pistachios, Wonderful Halos, POM Wonderful, FIJI Water, Teleflora, and JUSTIN Wine.Job DescriptionOur team is growing! We are currently looking for a Desktop Support Technician based in Shafter, CA to support IT needs of our office and field end users. We are seeking an experienced individual that exhibits great customer service and problem solving skills. If you enjoy working in a fast-paced environment in an evolving industry, this is the ideal role for you!The responsibilities of the Desktop Support Technician include, but are not limited to the following:Service desk ticket creation, problem resolution, escalation, follow-up, documentation, and closureMonitor, document, and repair IT devices, applications, and servicesApply device security patches and remediationIT asset inventory controlSupport entire hardware and software lifecycleApply deployment standards and ensure complianceOther duties as assigned.QualificationsHigh School Diploma or GED equivalent and 2+ years hands-on experience IT hardware/software user support. Associates Degree or advanced degree preferred.CompTIA A+, Network+Associate Degree in Computer Science or other technical disciplines and/or equivalent experienceProficient with various computers, mobile devices, telecom, printers, infrastructure devices, desktop application setup and supportFamiliar with IP Network basics and terminology; LAN/WAN IP network infrastructure, VLANExperience with device imaging & policy softwareAdvance MS Office skills with focus on Office 365Bilingual (English/Spanish) is a plusAbility to prioritize tasks and multitask Excellent written and oral communication skillsHighly organized, punctual and responsibleActive problem-solver and results-orientedAbility to work well in a team settingAbility to deliver professional and friendly support to users at all levels of the organizationPay Rate: $21-$25/hour. Final compensation will be dependent upon skills & experience.Additional InformationWonderful Nurseries and Wonderful Orchards are part of The Wonderful Company, a privately held $5 billion company, which also has other No. 1 brands such as Wonderful® Pistachios, FIJI® Water, Wonderful® Halos®, JUSTIN® Wine, and Teleflora®. To learn more about The Wonderful Company, visit nourish, naturally - We believe that what you put into your body matters. The most nutritious -- and best-tasting -- foods are those from nature.We play to win - Our employees set ambitious goals and meet challenges with unified purpose and unmatched energy.We act differently - With courage and fearlessness, we are relentless in our quest to inspire healthier. food and beverage choices. As a privately held organization, we have the freedom and the power to make quick and effective decisions.Wonderful Orchards and The Wonderful Company is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.