Customer Service Rep

Job TitleShipper Account RepresentativeJob DescriptionThis Shipper Account Representative is the primary contact for their shippers and carriers and is responsible for maintaining, strengthening, and building the portfolio by proactively handling day-to-day operations.Position HighlightsEstablishes and maintains great working relationships with assigned business accounts, serving as the carrier contactFocuses on operational quality, problem resolution, systemic improvement, productivity, and customer response/satisfactionTroubleshoots issues, analyzes root cause, suggests and implements solutionsConducts scheduled conference calls when needed with clients and carriers to review invoice financial statuses and status of any current projectsMonitors daily deliverablesDocuments all issues/projects and follows through to timely, accurate resolutionCompletes special projects and process improvements for specific shipper in portfolioAccomplishes multiple projects simultaneouslyAdvances account efficiency through process/exception analysis and implementation of improvementsGains in-depth product knowledge on customer-facing proprietary software/technology and trains external customers on processes, tools, and applicationsUnderstands functionality of all departments and interfaces with them for systems/application supportBasic QualificationsHigh school diploma or equivalent. Typically four to five years of relevant experience.Preferred Skills and ExperienceStrong verbal, written, interpersonal, and communication skillsPositive, proactive attitude mandatoryAbility and desire to thrive in a high-pressure environmentInitiative and strong work ethic, self-motivated, self-starterAbility to tolerate stress in work environmentDetail oriented with strong planning, prioritization, and organizational skillsAbility to prioritize and multi-taskStrong software/technical support skillsProficient in MS Office (Excel, Access, Word & Power Point)Understanding of logistics and/or freight paymentsBenefitsOur approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $25.77U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.Posting may be closed earlier due to high volume of applicants.