Student Services Officer

Student Services Officer Business Title: Student Services Officer Job Code: 7501 Job Grade: F FTE: 100% FTE, Exempt, 1 Year Fixed Term Department: School of Engineering, Computer Science Note – This position has been deemed critical by the School of Engineering Dean’s Office and is exempt from the hiring freeze. In this role, you will: Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements. Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, such as strategizing to ensure optimal enrollment. Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies. Develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions. Education & Experience (Required) Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience. Knowledge, Skills, and Abilities (Required) Strong written and verbal communication skills. Basic computer skills, including experience with Microsoft Office Suite. Basic analysis and problem solving skills. Customer service skills. Relevant computer systems/technology experience. Understanding of financial transactions. Ability to learn and understand compliance with legal, financial, and university policies and external regulations. Physical Requirements Frequently sit, perform desk-based computer tasks. Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. Work Standards Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide. Pay Range The expected pay range for this position is $80,905 to $91,375 per annum. Benefits Stanford University provides a comprehensive rewards package. For detailed information, see the official webpage. Equal Employment Opportunity Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Reasonable Accommodation Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources. #J-18808-Ljbffr Stanford University