Community Liaison - Hospice

Job Description

Job Description

Hospice Community Liaison
Horizon Hospice of Colorado

Location: Greater Denver Metro and Surrounding Communities - field-based
Job Type: Full-time, exempt
Schedule: Monday-Friday, with occasional evening or weekend community events as needed

Horizon Hospice of Colorado is seeking a compassionate, relationship-driven Hospice Community Liaison to grow appropriate hospice and palliative care referrals through education-based outreach and trusted community relationships. This field-based role works with hospitals, skilled nursing facilities, assisted living and memory care communities, physicians, discharge planners, care managers, senior-service partners, patients, and families.
The primary focus is developing new non-affiliated community referral relationships and increasing Horizon's market presence. The liaison will also maintain responsive service to internal and affiliated partners, including Vivage/Beecan relationships, but incentive performance is weighted primarily toward external community growth.

Compensation and Incentive Opportunity
Base salary is $70,000-$82,000 annually, depending on experience and qualifications. This position is eligible for a quarterly performance-based incentive bonus with a target annual bonus opportunity of approximately $15,000. Estimated total annual cash compensation is approximately $85,000-$100,000. Base salary plus incentive bonus is capped at $100,000 annually. Mileage reimbursement is provided separately for approved business travel. Incentive bonus eligibility is subject to plan terms, verified performance, documentation, compliance review, and company approval. This is not a commission or per-referral payment.

Key Responsibilities
- Build relationships with hospitals, physicians, discharge planners, skilled nursing facilities, assisted living and memory care communities, care managers, eldercare professionals, and community partners.
- Conduct education-based outreach, in-services, presentations, and follow-up to develop new non-affiliated community referral sources.
- Educate referral partners, patients, and families about hospice philosophy, palliative care, eligibility basics, and Horizon's referral process.
- Coordinate timely referral handoff to admissions and clinical teams while honoring patient choice and compliance standards.
- Track community vs. affiliate/internal referral activity using Horizon's approved tracker, including qualified referrals, admission outcomes, conversion, and follow-up.
- Support internal and affiliate relationships while prioritizing external community growth.
- Attend community events and represent Horizon Hospice of Colorado professionally.

Qualifications
- Minimum one year of healthcare relationship development, admissions, community liaison, physician outreach, or healthcare sales required. Hospice or home health experience strongly preferred. Applicants without healthcare relationship-building experience are unlikely to be considered.
- Strong communication, presentation, follow-up, organization, and relationship-building skills.
- Comfortable using Excel, Google Sheets, or other approved tracking tools.
- Valid driver's license, reliable transportation, current auto insurance, and ability to travel locally.
- Existing Denver Metro healthcare or senior-care relationships are a plus.

Benefits
Eligible full-time employees are offered benefits that may include medical, dental, vision, paid time off, paid holidays, mileage reimbursement, professional development and training, and eligibility for the quarterly incentive bonus plan. Benefits are subject to plan terms and company policy.

Compliance
All outreach must follow HIPAA, patient-choice, Medicare, Medicaid, anti-kickback, and ethical marketing requirements. Incentive bonuses are paid only to eligible Horizon employees and are not paid to, shared with, or promised to external referral sources or third parties.