Automotive Service Advisor

Job Information Location: 801 West Dundee Road, Arlington Heights, IL, 60004, United States Base Pay: $60,000.00 - $95,000.00 / Year Job Category: Automotive, Service Advisor, Service Relocation Expense Covered: No Employee Type: Full Time Manage Others: No Contact Information Phone: View phone number on click.appcast.io Overview Arlington Heights Ford/Tasca Auto is looking for an experienced Service Advisor to join our successful team! We strive to make every customer a customer for life. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us through the years. Great benefits! EOE Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems, order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assign tasks to service department employees. Reinforce company policies and adhere to company standards. Encourage compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Benefits 401(k) 401(k) matching Dental Insurance: EE, EC, ES & Fam Vision Insurance: EE, EC, ES & Fam Health Insurance: EE, EC, ES & Fam Group Life and AD&D Insurance Disability Insurance: Long-term and Short-term Critical Illness Insurance Paid Time Off Requirements CDK experience preferred. Organized and friendly personality. Demonstrated ability to manage others. Excellent communication skills with your customers. Professional, well-groomed personal appearance. Consistent record of service and sales success. Strong record of positive customer satisfaction results. Team oriented and self-motivated. Able to work with little supervision. Valid driver’s license and clean driving record. Must be authorized to work in the USA. Summary Arlington Heights Ford is a proud part of the Tasca Automotive Group, one of the most respected dealer groups in the country. We have earned 34 Ford President’s Awards for Customer Service and Satisfaction, the highest honor from Ford Motor Company. Additionally, we have been recognized as a J.D. Power Dealer of Excellence for the last six consecutive years. Our dealership is committed to delivering a superior customer experience while fostering a high-performance and rewarding work environment for our team. If you’re looking for a dealership that values leadership, innovation, and customer satisfaction, this is the place for you! EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr