Tour Guide

Job Description

Job Description

Company Overview:

In 1992, EAGLERIDER pioneered the Harley-Davidson® motorcycle rental concept and the guided motorcycle tour business. Today, we are the world's largest motorcycle tourism company specializing in rentals of Motorcycles, ATVs, Dirt Bikes, and Scooters. EagleRider understands the needs of motorcycle enthusiasts and adventure travelers; we offer a huge selection of perfectly maintained Harley, Indian, Honda, Triumph, Kawasaki, and BMW motorcycles and allow one-way rentals or guided tours between franchise rentals facilities located in the most desirable tourist destinations in the world. The company offers multi-brand rentals, guided and self-guided tours, apparel and service as it continues to expand its reach globally. In 2023 EagleRider expanded their offerings to include Off-Road guided UTV tours in several locations across the U.S.

This is a Part-Time, Seasonal position.
Must be eligible to work in the United States. We are unable to sponsor work visas.

Job Summary:
We are seeking Tour Guides that speak, in addition to English, any of the following - German, Italian, French, Spanish, and Portuguese. Eaglerider Motorcycle Tour Guide works directly with clients to provide optimal customer experience while on the road. Duties include leading a group of motorcycles on a specifically-designed tour, working closely with your support team to ensure the safety and well-being of your clients and coordinating all activities for clients while on the road. All Tour Guides must complete a minimum of 3 tours with us as a Van Driver before advancing on to a Tour Guide position.

Responsibilities include
• Safely lead motorcycle groups while delivering exceptional customer service
• Work closely with your support team, including your Van Driver and the Tours Department, both while on the road and in preparation and follow-up to every tour. This is a Team position
• Communicate with customers/clients via email, telephone, and face to face delivering a clear message. Requires possession of a smart phone and necessary apps
• Perform necessary research of routes, businesses, attractions, and national parks that will enhance the experience of the group
• Track and update necessary social media platforms about the group’s progress and experience. Includes taking daily photographs
• Monitor and track all expenses charged to company credit card and petty cash
• Be on call and available 24 hours a day while on tour

Desired Experience
• Previous tour guide experience, especially motorcycle tours
• Valid motorcycle license and basic riding skills
• CPR certified
• Proficiency in the use of a GPS
• Ability to exercise leadership abilities while working closely with people in a variety of challenging and often stressful situations
• Proficiency in Microsoft Office and various social media platforms

Preferred Qualifications
• 2 plus years tour guide experience
• Advanced knowledge of different bike manufactures and models, specifically touring models
• Advanced knowledge of North America roads, destinations, and attractions specific for motorcycles is highly recommended
• Proficiency in a foreign language is a plus

We offer a competitive benefits package, great work environment, and additional perks. Applicants must pass drug and background screening to qualify.

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.