Night Auditor

divh2Night Auditor/h2pThe Night Auditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next days operations. The primary focus of this role is to reconcile the days financial activities, manage guest services during the overnight shift, manager on duty coverage and provide exceptional guest experiences./ppPay range: [Enter hourly or salary range] based on experience and qualifications/ppEssential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppDuties include:/pulliPerform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries./liliReconcile all daily front desk agents work, ensuring accuracy in the daily accounting processes./liliRun the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required./liliProvide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience./liliHandle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports./liliIssue and control access to safety deposit boxes, and post miscellaneous charges as requested./liliRespond to and resolve guest complaints efficiently and courteously./liliAnswer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency./liliOperate or assist with any necessary transportation arrangements in a timely and courteous manner./liliAssist guests with luggage and be knowledgeable about local area attractions and hotel services./liliManage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service./liliAdhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance./liliEffectively utilize the Property Management System and Electronic Key Equipment. Maintain a clean and orderly work area, respond promptly to FOM or MOD requests./liliMaintain open lines of communication with all departments, sharing pertinent information as needed./liliBe self-motivated and use time wisely, responding positively to new ideas and feedback. Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue./liliComplete shift closing accurately, obtaining appropriate approval signatures and authorization codes./liliAssociates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs./liliFull compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination./li/ulpQualifications:/ppEducation: High school diploma or equivalent required./ppExperience: One to two years in an accounting or front office position preferred./pulliStrong communication skills, both verbal and written./liliExtensive knowledge of the hotel, its services, and local area attractions./liliAbility to maintain professionalism and handle sensitive information confidentially./liliAbility to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift./liliMust be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions, bending, and climbing./li/ulpTaking Care of You Our Benefits/ppAt Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Heres a look at what we offer to help take care of you and your loved ones:/ppHealth Wellness:/pulliMedical/liliDental/liliVision/liliFlexible Spending Account (FSA)/liliHealth Savings Account (HSA)/li/ulpFinancial Security Peace of Mind:/pulliBasic Life Insurance ADD/liliVoluntary Life Insurance/liliVoluntary Short-Term Disability/liliVoluntary Long-Term Disability/liliCritical Illness, Hospital Indemnity Accident Plans/liliPet Insurance/lili401(k) Retirement Plan/li/ulpTime to Recharge:/pulliPaid Time Off (PTO), available as its accrued/li/ulpIvy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics./ppIvy Hospitality participates in E-Verify/ppThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future./p/div