Vice President - Resort Operations

Bally's Chicago is a $1.7 billion integrated resort rising along the Chicago River with 500 hotel rooms, 50,000 square feet of convention space, a 3,000‑seat entertainment venue, a two‑acre park, 2,000 feet of riverwalk, and a casino that will redefine gaming in one of the great American cities. We are seeking a Vice President of Resort Operations to build the operational foundation before the first guest ever walks through the door. What You Will Own Pre‑Opening: Design and implement all SOPs, service standards, and systems integrations from the ground up; lead team selection and culture‑setting across all divisions Hotel Operations: Full oversight of 500 rooms including Front Office, Bell, Concierge, and all guest‑facing touchpoints; drive occupancy, RevPAR, and guest satisfaction Housekeeping: Establish cleanliness standards, turn protocols, and labor models that set the benchmark for Chicago hospitality Facilities: Oversee VP of Facilities and full campus operations; protect the integrity of a $1.7 billion asset Spa and Retail: Develop and operate the resort spa and all retail outlets; build revenue through programming, packaging, and upsell culture Valet and Parking: Own arrival and departure; establish throughput protocols and service standards for a high‑volume downtown environment Financial Performance: Own departmental P&L, labor models, and budget; use data to benchmark against best‑in‑class resorts Partner Coordination: Primary bridge between resort operations, Levy Restaurants, Casino, Convention, and Entertainment leadership Competitive Salary and Benefits Package: $180,000-200,000 base Bonus Eligible Position #J-18808-Ljbffr Bally’s Corporation