Fund Services Team Lead

Job Responsibilities Supervise and manage day-to-day workflow and staff for one or more functions in accordance with departmental guidelines Phone Operations – direct retail fund shareholder support Processing Operations – transaction processing for retail shareholders and intermediary back offices Exception Operations – support research and resolution for direct retail fund shareholders and intermediaries Monitor and manage team workflow to ensure alignment with departmental standards Provide coaching, performance evaluations, and feedback Identify training needs and support employee development Recommend staffing actions including forecasting, hiring, termination, and compensation Track PTO, payroll, and performance metrics Research and resolve complex client issues to ensure satisfaction Handle escalated calls and complaints within company policy Analyze trends and recommend improvements to enhance quality, efficiency, and client experience Identify workflow gaps and technology needs; develop and implement business case recommendations Partner with internal teams and external vendors to resolve issues and support projects Carry out additional duties as assigned Adhere to the provisions of the Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activity Understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for the role Benefits & Compensation Hybrid working and reasonable accommodations Generous holiday policies Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace – the mindfulness app Corporate membership to ClassPass and other health and well-being benefits Unique employee events and programs including a 14er challenge Complimentary beverages, snacks and all employee Happy Hours Base salary range: $85,000–$87,000 (open through June 15, 2026) Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool Comprehensive total rewards package including competitive compensation, pension/retirement plans, and various health, well‑being and lifestyle benefits Required Qualifications High School or GED required; Bachelor’s degree or equivalent work experience preferred One-year supervisory experience preferred Mutual funds/financial services experience or equivalent preferred FINRA Series 6 and 63 licensed FINRA Series 26 (Principal) license preferred Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. #J-18808-Ljbffr Janus Henderson Global Investors