Operations Manager, Facilities

What We Offer Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401(k), medical, dental, and vision care On‑the‑job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What You Will Do Lead the programmatic and portfolio‑level management of HQ facilities in partnership with the outsourced FM provider, emphasizing governance, multi‑year planning, capital allocation, occupancy strategy, and data‑driven decision‑making. Serve as a subject‑matter expert on building technology and sustainability, ensuring alignment with business objectives and long‑term value realization while maintaining strong internal stakeholder relationships and clear, executive‑ready communication. How You Will Do It Strategic governance and PMO support – Establish and operate the program governance framework, oversee contract stewardship, prepare executive reviews, and translate facility data into actionable recommendations. Portfolio planning and master scheduling – Own the Integrated Master Schedule for all HQ facilities initiatives, coordinate cross‑project dependencies, develop multi‑year roadmaps, and manage capacity/occupancy forecasts. Capital planning, lifecycle management, and value realization – Lead budgeting and lifecycle management for CAPEX/OPEX, evaluate ROI, prioritize investments, and track benefits realization. Occupancy, space strategy, and workplace planning – Define long‑range space strategies, seating optimization, and MAC planning to support workforce plans and hybrid work models. Building technology, sustainability, and product integration – Liaise on building technology strategy, champion sustainability goals, and deploy the company’s products in HQ facilities. Stakeholder engagement and external communication – Partner with senior leaders to align on strategy and program progress, communicate status and risks in executive‑ready formats. Risk, compliance, and resilience – Identify portfolio‑level risks, develop mitigation plans, and ensure compliance with safety, regulatory, and security standards. Reporting, analytics, and performance measurement – Create and maintain executive dashboards and periodic reporting on portfolio health, spend, scheduling, occupancy, and sustainability metrics. Vendor strategy and contract optimization – Manage the vendor ecosystem, lead high‑level negotiations and renewals, and optimize costs. Change management and transformation – Facilitate cross‑functional change initiatives related to large facilities programs, digitalization, and process improvements. Required Qualifications Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business, or a related field. 5+ years of facilities management or real‑estate/operations experience, with 3–5 years in a program‑management or PMO capacity overseeing outsourced Facility Management or large Headquarters operations. Demonstrated success in governing multi‑project portfolios, SLAs, KPIs, and vendor performance from the client side. Solid understanding of facilities operations and building systems (HVAC, electrical, life safety) and safety/regulatory requirements. Experience with strategic planning, budgeting, and lifecycle management; ability to develop and execute long‑range facility roadmaps. Proficiency with portfolio controls and scheduling tools (Primavera P6 and/or MS Project), data analytics platforms (Power BI/Tableau), and financial reporting. Effective communication, presentation, and stakeholder‑management skills with the ability to influence across functions and time zones. Willingness to travel as needed to regional HQs or project sites. Strategic thinker with strong facilitation and negotiation abilities. Collaboration and results orientation, adept at driving consensus in ambiguous situations. Data‑driven decision‑maker who can translate complex facility data into strategic actions. Ability to present to senior leadership and non‑technical audiences with confidence. Preferred Certifications PgMP, PMP, IFMA CFM/FMP; LEED or other sustainability credentials. Experience with building technology leadership, energy management programs, and deployment of company products in corporate facilities. Background in multi‑site or global programs, change‑management, and PMO maturity initiatives. Location: Onsite role at our Glendale, WI office. HIRING SALARY RANGE: $89,000 - $134,000. Salary determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, location, and market data. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. For equal opportunity and non‑discrimination rights, visit EEO is the Law. 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