Dispatcher

Job Description

Job Description

Description:

OVERVIEW OF KRAPF GROUP:

Krapf Group Vision: Provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

EXPECTATIONS:

• Support Krapf vision and mission in all activities
• Demonstrate Krapf Core Values of commitment, open communication, respect and excellent service
• Represent Krapf in a professional, business-like manner
• Comply with all Krapf employee and safety policies

POSITION SUMMARY:

This field position will dispatch drivers in accordance with contract requirements and in compliance with State and Federal regulations. Coordinate scheduling of trips from inception to completion. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support and assist the Operations Manager to provide positive representation of the Company.
• Monitor the daily driver radio communications; provide driver updates, ensure on-time performance, troubleshoot and respond to driver emergencies, breakdowns and need for assistance.
• Interact with appropriate personnel regarding equipment, driver hours & customer issues.
• Respond to issues in a calm, professional manner, with a clear, distinctive and reassuring voice, in a non-confrontational manner.
• Troubleshoot driver performance issues and report issues to Transportation Supervisor.
• Control costs by monitoring driver hours.
• Serve as liaison between School Districts, clients, outside vendors to coordinate efficient and timely processing of trip requests.
• Prepare computerized trip schedules for drivers detailing pickup/drop off destinations.
• Prepare trip estimates, finalize pricing for all trips, prepare invoices and submit to Transportation Supervisor for approval.
• Log trips and rotation of drivers in database on trip schedules and maintain files on trips by month.
• Route materials in various stages for approval by school districts, clients and account services.
• Communicate to school districts and schools (administrative staff) items of interest when needed.
• Handle problems between drivers and schools pertaining to trips.
• Take and assist in resolution of complaints from parents, schools, transportation directors and customers.
• Process trip changes and communicate changes the drivers when necessary.
• Handle changes to schedules for current week.
• Assist in the operation functions of the School Bus Division.

DIRECT REPORTS:

• None

QUALIFICATIONS:

• Excellent communications and customer service skills.
• Communicates effectively orally and in written form. Obtains and then passes on information to appropriate individuals.
• Computer literacy including development of spreadsheets and word documents, tracking data and generating reports.
• Computer literacy - knowledge of database software; Internet software; spreadsheet software and word processing software.
• Good organizational skills and attention to detail.
• Ability to handle difficult situations professionally and in a non-confrontational manner.
• Willingness to work a flexible schedule, including weekends.
• Works well as part of a team; systematically encourages and supports others.
• Valid Driver’s License.
• Having or obtaining a CDL with P (passenger) and S (School Bus) is REQUIRED within 6 months of hire.

EDUCATION:

• High School Diploma or equivalent; or one to three months related experience and/or training or equivalent

PHYSICAL REQUIREMENTS:

• Sitting for 6-8 hours per day
• Vision adequate for computer use and reading, as well as for reading traffic signals and signs, maps and schedules
• Hearing adequate for phone use, general traffic conditions, traffic signals, emergency vehicles and monitoring and using vehicle communication equipment
• Repetitive use of hands for writing and typing, and repetitive use of hands, arms and legs for operating vehicle controls
• Range of motion adequate for safe operation of commercial vehicles
• Ability to repeatedly climb the steps of bus
• Sufficient mobility to access vehicle emergency exits
• Ability to push/pull and load/unload passengers in wheelchairs
• Ability to reach overhead & to shoulder height and to push/pull to clear vehicle of ice and snow
• Ability to bend and stoop to conduct vehicle inspections and properly secure wheelchairs
• Ability to push & pull with up to 40 lbs. of force 
• Ability to lift up to 25 lbs.

SAFETY SENSITIVE STATUS:

This job is considered Safety-Sensitive and incumbents are subject to random substance, drug and alcohol testing.

This job description supersedes all previous job descriptions and like documents. This job description is summarized in general terms and may not include all job responsibilities related to the position. Krapf reserves the right to interpret, clarify or make changes or revisions to this job description as specific situations warrant.

EOE

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