Field Service Supervisor

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. We operate across the United States, serving a wide array of facilities such as distribution centers, industrial plants, universities, airports, and healthcare facilities. Benefits Overview Competitive Weekly Pay Comprehensive Healthcare Coverage – Medical, Dental, Vision, and additional plans (some 100% Company‑paid) 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long‑Term Disability Time‑Off & Holidays – Up to 4 weeks of Paid Off, 9 Paid Holidays plus Veterans Day for Veterans Career Growth & Development – Company‑sponsored education and advancement programs such as FirstCall Academy, LEAP, and the FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role‑Specific Perks – Company vehicle or allowance, mobile phone or allowance, uniforms, and work boot allowances Position Overview We are seeking an experienced Field Service Supervisor to join our fast‑growing team. The ideal candidate will have a solutions‑first mindset, strong leadership skills, and a passion for developing technicians in the field. This role requires a high level of customer service, technical ability, and a relentless drive to ensure work is completed safely, on time, and to the highest quality standards. Job Responsibilities Supervise and support field service technicians across multiple job sites. Coordinate daily schedules, dispatches, and job priorities in alignment with operational goals. Conduct job‑site inspections and quality checks to ensure work meets FirstCall standards and customer expectations. Serve as the first point of contact for resolving customer concerns in the field. Ensure all field service work is completed in compliance with safety protocols and industry codes. Train and mentor technicians, fostering a culture of continuous improvement and learning. Review and approve job reports, timecards, and material usage documentation. Assist with hands‑on troubleshooting and repairs when necessary. Collaborate with Project Managers and the FS Superintendent to align on timelines and resource needs. Accountabilities Continuous development through FirstCall Academy to remain a technical and leadership resource for the team. Demonstrated commitment to field excellence, service reliability, and technician development. Uphold and promote FirstCall’s values through every customer and employee interaction. Organizational Alignment This position reports to the Field Service Superintendent and works closely with Subject Matter Experts, operations leadership, and customers. Qualifications 5+ years of experience in industrial service or install roles. 2+ years of experience in a leadership or supervisory capacity. Valid driver’s license with an acceptable driving record. OSHA 10 certification (OSHA 30 preferred). Ability to work flexible hours and respond to after‑hours service needs. Strong understanding of HVAC systems, blueprints, and mechanical codes. Proficient in using service software, time‑keeping apps, and digital job documentation. Ability to lift 75 pounds and safely navigate ladders, rooftops, and confined spaces. Behavioural Profile Language Skills Able to clearly communicate instructions, coach technicians, and interact professionally with customers. Capable of writing detailed service reports and communicating updates across departments. Mathematical Skills Can calculate material needs, labor hours, and job cost estimates. Able to interpret efficiency metrics and productivity ratios. Reasoning Ability Capable of making confident, quick decisions under pressure. Skilled in prioritizing multiple demands and solving complex service issues in the field. Physical Demands This role is physically active and regularly involves walking job sites, climbing, kneeling, and lifting equipment or tools up to 75 pounds. Clear vision and manual dexterity are essential to performing supervisory and hands‑on tasks safely. Additional Note This job description is not intended to be all‑inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization. #J-18808-Ljbffr