Retail Service Specialist-1

Compensation Pay Range: $16.00 – $22.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual or quarterly performance bonuses or premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. ESSENTIAL JOB FUNCTIONS Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, ensuring team members execute customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot. Ensure telephone calls are answered according to company policy. Process buy‑online/ship‑to‑store, hub‑and‑store transfers, and DC add orders, and contact customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger. Process retail customer returns and exchanges accurately, issue refunds with correct payment methods, and stage returned merchandise appropriately. Invoice all merchandise, including core charges and warranties, before products leave the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Monitor team adherence to posted work schedules, approve changes, and ensure clock‑in/out compliance with company policy. Perform all store opening/closing duties, including day‑end procedures, escrow and deposit verification, bank deposit preparation, securing lights and doors, arming/disarming security alarms, and securing delivery vehicles. Perform all other duties as assigned. SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES Strong communication skills. Ability to obtain RSS Certification. Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish highly desired). Bilingual candidates encouraged to apply. Benefits Competitive wages and paid time off, Stock Purchase Plan & 401(k) with employer contributions starting day one, Medical, Dental, and Vision insurance with optional Flexible Spending Account (FSA), Team Member Health/Wellbeing Programs, Tuition Educational Assistance Programs, and opportunities for career growth. Equal Employment Opportunity O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact the Office of Equity and Inclusion at View email address on click.appcast.io or call View phone number on click.appcast.io option 1. #J-18808-Ljbffr