CRM Business Analyst

Salary: $70,000 - 75,000 per year Requirements:

• We need at least 2 years of hands-on Salesforce experience, including configuration, Flow-based automation, and custom object design.
• We need experience with Salesforce data integration and process optimization.
• We prefer Salesforce certifications such as Administrator, Platform App Builder, and/or Platform Developer I.
• We prefer experience with Nonprofit Cloud/NPSP or other nonprofit CRM implementations.
• We prefer experience with Apex and Lightning Web Components.
• We prefer experience with form and document automation platforms, with FormTitan/Titan suite experience as a strong advantage.
• We prefer experience using AI tools or agents such as Einstein, Agentforce, or LLM assistants in development or business workflows.
• We prefer a bachelors degree in Computer Science, Information Systems, Business Administration, or a related field, though equivalent professional experience may substitute for a degree.
• We need strong Salesforce administration and development skills, with a declarative-first approach and good judgment about when code is needed.
• We need working knowledge of the Nonprofit Cloud/NPSP data model, including Accounts, Contacts, Affiliations, and the household model.
• We need experience building and maintaining integrations between Salesforce and third-party platforms.
• We need the ability to learn unfamiliar systems, tools, and processes quickly and work independently.
• We need familiarity with AI-assisted development and productivity tools, along with sound judgment about secure and appropriate use of organizational data.
• We need strong attention to detail and a commitment to data quality management.
• We need the ability to translate business requirements into effective technical solutions and explain technical concepts to non-technical staff.
• We need effective written and verbal communication and training skills.
• We need alignment with the mission and ministry of the United Methodist Church, and commitment to the mission, vision, and values of the Indiana Conference.

• We design, build, and maintain solutions in our Salesforce org, including custom objects, Flows, validation rules, approval processes, page layouts, and permission structures.
• We develop programmatic solutions such as Apex and Lightning Web Components when declarative tools are not sufficient, following Salesforce testing and deployment best practices.
• We manage release cycles, sandbox environments, and Salesforce updates, and we assess new platform capabilities for organizational fit.
• We administer user accounts, profiles, permission sets, and role hierarchy, and we maintain security controls including MFA and SSO with Azure AD.
• We maintain and enhance integrations with tools such as Titan, Mailchimp, Zoom, Outlook/Einstein Activity Capture, Slack, and background check providers.
• We maintain and improve the Employee and Member Portals and external-facing forms, and we support external API work on the platform roadmap.
• We design integration patterns that protect data integrity across connected systems.
• We use AI tools to accelerate development, documentation, reporting, and user support.
• We identify opportunities to apply AI within our workflows while using sound judgment around privacy, accuracy, and appropriate use of Conference data.
• We collaborate with stakeholders across departments to improve processes and increase platform effectiveness.
• We perform gap analyses, convert requirements into technical designs, and document workflows aligned with organizational goals.
• We oversee data integrity through audits, validation processes, and deduplication.
• We build dashboards, reports, and analytics that support decision-making for leadership and staff.
• We maintain detailed documentation of our org architecture, automations, and data processes.
• We serve as the main point of contact for Salesforce questions and troubleshooting through the Service Console case queue.
• We create and deliver training materials, workshops, and user guides for staff with different technical skill levels.
• We assist with Annual Conference sessions, seasonal reporting cycles, and off-site events as needed.
• We stay current on Salesforce updates, emerging technologies, and nonprofit sector best practices.
• We perform other assigned duties, including general support for the information technology needs of the Indiana Conference.

• AI
• Apex
• API
• Azure
• Cloud
• CRM
• Flow
• Support
• LLM
• Lightning Web Components
• Salesforce
• Security
• Slack
• Web
• Backbone

More:

We are the Indiana Conference of The United Methodist Church, the regional headquarters of the United Methodist Church in Indiana. We support more than 600 local churches, clergy, and ministries across the state by providing administrative, financial, and leadership support so churches can focus on ministry and community impact. This role sits within our conference technology and data environment, works closely with all departments, and operates in a professional office setting with attendance at the Indiana Conference Center as determined by the supervisor. Travel may be required for off-site events, training, and Annual Conference sessions. We offer a salary range of $70,000 to $75,000, commensurate with experience and demonstrated proficiency, for a 35-hour workweek, along with health, dental, and vision insurance, retirement with employer contribution, paid time off and holidays, professional development support, and a hybrid schedule with in-office presence required as determined by the supervisor. We also provide additional benefits including 403(b) matching, dependent health coverage, flexible spending and health savings accounts, life insurance, and prescription drug coverage. We are an equal opportunity employer committed to fostering a workplace that reflects the diversity of the communities we serve.

last updated 35 week of 2026