Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance

Benefits:
• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive hourly pay
• Health insurance allowance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2009. My background with State Farm consists of both the team member role and the agent role—before becoming a State Farm Agent, I worked for a State Farm Agent as a team member. My experience as a team member gives me a deep understanding on the position and what it takes to build a high performing team.

I grew up in McPherson, KS and I’m married with three grown children.

My team enjoys several great perks, including a 401k, Group Life Insurance, health insurance allowance, jeans Fridays and a strong commitment to work-life balance. We maintain a fun, energetic environment with a culture built around our core values: Bring the energy, customer obsessed, driven to win & having fun!

I’m looking for go-getters who are coachable, accountable, and excited to be part of a high-performance, team-oriented environment. We operate with transparency, consistency, and a proven game plan—if you’re in the Wichita market, this is truly an amazing place to build your career.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Andre Hale - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Compensation: $17.00 - $23.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Wichita, KS and help customers with their insurance and financial service's needs, including: 
• Auto insurance
• Home insurance
• Life insurance
• Business insurance