Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

Here, at TROY SAYER STATE FARM , we believe insurance is about more than policies - it’s about protecting people, guiding families through life changes, and helping our families prepare for the unexpected. For over 25 years, our agency has built long term relationships with Alaskan families and business’ by combining professional experience with personal care. We value trust, communication, personal development, and providing exceptional customer experiences. Our customers choose us, and stay with us, because we provide a different insurance experience, helping them protect what matters most while navigating the phases of life.

ROLE DESCRIPTION: 
As a Customer Service Representative - State Farm Agent Team Member with Troy Sayer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 

QUALIFICATIONS:

• Dedicated to personalized customer service for our customers
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Ability to multi-task and manage personal work load
• Must be able to successfully pass Property & Casualty License (training materials provided) 
• Life & Health License may be required with individual development

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Retirement benefits available - individual and group, with vesting
• Valuable career-building experience