Senior Business Analyst - Commercial P&C Insurance (Technical)

Job Description

Job Description

Universal Shield Insurance Group is a hybrid property and casualty insurance organization and insurtech providing innovative insurance solutions to underserved small-business markets on both an admitted and surplus lines basis.

Guided by an entrepreneurial spirit, we combine insurance expertise with modern technology to make doing business faster and more intuitive. Through our digital agency portals, direct-to-consumer platforms, and B2B solutions, we streamline the insurance experience and enable efficient, competitive underwriting decisions for our partners and customers.

Position Summary:

• Universal Shield Insurance Group is seeking a Senior Business Analyst with strong Commercial Property & Casualty (P&C) insurance experience and technical acumen to join our project delivery team.
• This role serves as a critical liaison between our insurance business units and technology teams, translating business needs into clear, actionable requirements that support system design, configuration, development, testing, and implementation.
• The Senior Business Analyst will work closely with underwriting, claims, policy administration, distribution, product, technology, and executive stakeholders to understand business needs, evaluate processes, define requirements, and ensure technology solutions align with business objectives.
• The ideal candidate will be able to effectively bridge business and technology teams, with the ability to understand business objectives, operational processes, and technical considerations. This individual will translate business needs into clear, actionable requirements while also helping business stakeholders understand technical constraints, dependencies, and solution options.
• The successful candidate will use strong analytical judgment to clarify ambiguous requests, identify the underlying business need, and ensure proposed solutions address the appropriate problem. They will work collaboratively with both business and technical stakeholders to align requirements, expectations, and outcomes throughout the project lifecycle.
• This position works closely with Project Managers and Development Managers throughout the project lifecycle and maintains strong alignment with Business Unit leadership.

Key Responsibilities:

• Plan and facilitate requirements-gathering sessions, workshops, and stakeholder interviews with underwriting, claims, policy administration, distribution, product, and other P&C insurance business units.
• Elicit, analyze, document, validate, and manage business, functional, and technical requirements for insurance systems, applications, and process improvement initiatives.
• Translate business requirements into detailed functional and technical documentation, including business requirements documents, functional specifications, user stories, acceptance criteria, process flows, wireframes, data mappings, and use/test cases.
• Analyze business processes and workflows to identify gaps, inefficiencies, risks, and opportunities for operational or system improvements.
• Partner with Project Managers to define project scope, requirements, timelines, dependencies, deliverables, and potential risks.
• Collaborate with Development Managers, developers, engineers, and QA resources throughout the Software Development Lifecycle (SDLC) to clarify requirements, evaluate proposed solutions, and resolve requirement-related questions.
• Participate in sprint planning, backlog refinement, design reviews, testing activities, and User Acceptance Testing (UAT).
• Serve as a liaison between Business Unit leadership and technology teams to ensure business priorities, operational requirements, and constraints are accurately represented in technical solutions.
• Develop and maintain business process documentation, workflow diagrams, requirements traceability matrices, system specifications, and other project documentation.
• Define acceptance criteria and support test planning and execution to confirm delivered functionality meets documented business requirements.
• Analyze data and system behavior to investigate issues, validate requirements, and support business decision-making.
• Manage changes to requirements throughout the project lifecycle and communicate the impact of changes to appropriate stakeholders.
• Present requirements, recommendations, findings, project updates, and solution considerations to both technical and non-technical audiences, including senior leadership.

Job Requirements:

• Bachelor's degree in Business Administration, Information Systems, Insurance/Risk Management, or a related field, or an equivalent combination of education and professional experience.
• 3–5 years of Business Analyst experience with direct experience supporting Commercial Property & Casualty insurance products, operations, or technology.
• Working knowledge of P&C insurance functions and systems, including one or more of the following: policy administration, underwriting, rating, claims, billing, product, or distribution.
• Demonstrated experience facilitating requirements-gathering sessions and workshops involving cross-functional business and technical stakeholders.
• Strong technical and business writing skills with experience developing business requirements documents, functional specifications, user stories, acceptance criteria, process flows, and workflow documentation.
• Working knowledge of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies.
• Ability to understand technical concepts and effectively communicate business requirements to developers, engineers, and other technology resources.
• Familiarity with data analysis, SQL, reporting tools, or similar methods used to investigate data issues and validate requirements.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication skills with the ability to effectively communicate with both technical and non-technical audiences.
• Proven ability to manage competing priorities, work across multiple initiatives, and collaborate effectively with Project Managers, Development Managers, executives, and Business Unit leaders.

Preferred Qualifications:

• Experience with P&C insurance core platforms such as Guidewire, Duck Creek, Insurity, Majesco, or similar systems.
• Experience supporting insurance system implementations, upgrades, integrations, conversions, or migrations.
• Familiarity with regulatory and compliance requirements affecting P&C insurance policy, underwriting, claims, billing, or related systems.
• Experience using requirements management and project tracking tools such as Jira, Azure DevOps, or Confluence.
• Business Analysis certification such as CBAP, CCBA, or PMI-PBA.
• Insurance industry designations such as CPCU, AINS, or similar credentials.

Universal Shield Insurance Group offers a competitive benefits package that supports employees’ health, wellness, financial well-being, and work-life balance. Benefits include medical coverage with company-contributed HSA, dental and vision insurance, company-matched 401(k), and optional voluntary benefits.