Scheduling Coordinator

Description:

The Scheduling Coordinator is responsible for coordinating caregiver schedules, maintaining continuity of care, and providing exceptional customer service to clients, families, and caregivers. This position serves as a primary point of contact for daily scheduling operations, ensuring client shifts are staffed appropriately while responding promptly to changes in caregiver availability, client needs, and operational priorities.

The Scheduling Coordinator works collaboratively with caregivers, clients, families, Human Resources, Customer Service, and other internal departments to ensure accurate scheduling, timely communication, and consistent service delivery. This role is responsible for managing assigned client schedules, coordinating shift coverage, documenting scheduling activities, and resolving routine scheduling concerns while maintaining compliance with company policies and applicable California labor laws.

Success in this position requires strong organizational skills, attention to detail, effective communication, and the ability to prioritize multiple tasks in a fast-paced environment. The Scheduling Coordinator is expected to exercise sound judgment, demonstrate professionalism, and maintain a client-first approach while supporting continuity of care and caregiver satisfaction.

• High school diploma or equivalent required; Associate's degree in Business Administration, Healthcare Administration, or a related field preferred.
• Minimum 12 years of experience in scheduling, staffing, customer service, home care, healthcare, or a related field; home care or home health experience preferred.
• Experience coordinating schedules, managing multiple priorities, and working in a fast-paced environment.
• Proficiency with scheduling or EMR software; AxisCare experience preferred.
• Intermediate proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Excellent verbal and written communication skills with the ability to professionally communicate with clients, families, caregivers, and internal staff.
• Strong organizational, time management, and problem-solving skills with exceptional attention to detail.
• Ability to respond calmly and professionally to changing priorities, staffing shortages, and urgent scheduling needs.
• Demonstrated ability to build positive relationships with caregivers while promoting schedule consistency and continuity of care.
• Ability to accurately document scheduling activities and maintain confidentiality of employee and client information.
• Working knowledge of California labor laws, meal and rest break requirements, overtime guidelines, and scheduling best practices is preferred.
• Ability to work independently while collaborating effectively within a team environment.
• Strong customer service skills with a compassionate, solution-oriented approach.
• Professional demeanor, reliability, accountability, and a commitment to providing exceptional service.
• Flexibility to work occasional evenings, weekends, holidays, and participate in the company's On-Call rotation as assigned.

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