Supply Chain Customer Service Rep II

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Position Overview:

Grifols Diagnostics Solutions is seeking a Supply Chain Customer Service Representative II. This position is located at Research Triangle Park in Durham, NC.

This role is responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics customers, including the Commercial Operations and Technical Support departments. Ensures on-time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key relationships with all Logistics providers (manufacturers, warehouses and freight carriers). The position is a key member of the America's Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives.

In order to be successful in this position, we're looking for individuals with at least 3 to 5 years of supply chain and logistics experience.

Responsibilities include but are not limited to:

• Acting with minimal supervision, deliver quality products and services on time to all customers, internal and external. Where applicable, provide employees with training and resources to meet or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement. In some cases, minimal domestic and International travel may be required.
• Maintenance of sales order entry into SAP
• Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process
• Manage the Track and Trace process to insure meeting the validated shipping requirements
• Customer invoicing and SOX compliance
• Management of Logistics Providers, including 3PL warehouses and Freight Carriers
• Maintenance of SAP transactions to ensure data integrity and traceability of products
• Coordination and closure of quality system events for Alliance Products as required
• Contribute to Supply Chain strategic/special projects
• Collaborate with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements
• Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance
• Perform Other duties which may be assigned by the department manager
• Seeks to understand customer's needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems

Education

• Associates Degree, advanced training or equivalent experience required

Experience

• 3-5 years of experience in supply chain/logistics roles

Knowledge, Skills, and Abilities

• Prior experience in pharmaceutical industry, air transportation, customs clearance processes or international logistics
• Demonstrated knowledge of SAP (preferably MM/SD modules)
• Working knowledge of MS office components, especially Excel, Word and PowerPoint
• Proven ability to work under pressure and with ambiguity
• Demonstrated analytical and problem-solving skills
• Demonstrated ability to focus on key customer needs
• Excellent communication and interpersonal skills
• APICS certification/ Six Sigma or equivalent is desirable

Equivalency

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate's degree with 6 years of experience, or a Master's degree with 2 years of experience.

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Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Location: NORTH AMERICA : USA : NC-RTP:USNC0001 - RTP NC-Headquarters

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