Remote Utilization Management Services Rep I

Excellus BCBS is seeking an UM Services Representative to support Utilization Management workflows with administrative and customer service duties. You will handle inbound/outbound calls, process authorizations via phone, fax, and provider tools, and ensure timely, accurate responses for procedures across inpatient, outpatient, behavioral health, and durable medical equipment.

The role requires strong communication, analytical skills, and the ability to work in a collaborative, regulated