Senior Teller

Description JOB SUMMARY As a Senior Teller, you'll process advanced banking transactions, resolve complex issues, provide top-tier customer service and support the retail team. Train new tellers on banking procedures and regulations, systems and compliance policies. You will serve as a leader and technical resource for customers and Bank staff. This role offers the opportunity to transition into a supervisory position within 1-2 years based on performance. KEY PERFORMANCE INDICATORS (KPI) Specific KPI’s Critical to the success of the position: Customer Service: Provide exceptional support to customers, vendors and Bank staff. Accuracy: Maintain a balanced cash drawer and process Bank transactions efficiently and accurately. Compliance: Adherence to all Bank policies, security protocols, and professional codes of conduct. ESSENTIAL FUNCTIONS Accurately process retail and commercial transactions including: checking and savings deposits, withdrawals, loan payments, bonds, and all other products and services while adhering to all Bank policies and procedures. Assist with night depository duties including logging bags, processing deposits, and issuing receipts. Knowledge of bank products and services to refer customers to appropriate staff when needed. Maintain a balanced cash drawer daily. Efficiently and accurately process batch transactions through the branch capture system. Establish and maintain high quality customer relations. Manage cash vault, verifying large deposits, and daily balancing. Prepare currency/coin for shipment to the Federal Reserve. Inventory and audit cardstock for cashier checks, money orders and gift cards. Train and serve as a resource and mentor to less experienced tellers. Assist Teller Supervisor with daily operations as needed. Other duties as assigned. QUALIFICATIONS High school diploma (or GED) required; associate degree in finance or business a plus. Extensive experience (2+ years) of teller or related banking experience. Exceptional cash handling skills, proficiency in banking software, strong leadership skills and deep knowledge of banking regulations. Strong math, computer, interpersonal and communication skills. Ability to problem-solve, multi-task and prioritize. Supervisory experience a plus. ENVIRONMENT and COGNITIVE /PHYSICAL DEMANDS Ability to sit and/or stand for extended periods of time in an office setting. Bending, lifting and carrying up to 25 lbs. Good organizational and time management skills. Effective verbal and written communication skills including use of phone, computer, speaking, listening and presenting. Computer literacy. #J-18808-Ljbffr