Medical Office Receptionist - OB/GYN

Job Description

Job Description

Medical Office Receptionist – OB/GYN

Lilac OB-GYN | Chandler & Gilbert, AZ | Full-Time

Make a difference in women's healthcare—one patient at a time.

Lilac OB-GYN, a growing, patient-focused women's healthcare practice headquartered in Chandler, Arizona, is seeking a friendly, reliable, and detail-oriented Medical Office Receptionist to join our team at our Chandler or Gilbert location.

We are looking for someone who enjoys helping people, thrives in a fast-paced medical office, and understands that a warm welcome can make a meaningful difference in a patient's experience. The ideal candidate is organized, professional, compassionate, and able to manage multiple priorities while maintaining a positive attitude.

Previous experience in an OB/GYN or other medical office setting is preferred, but not required. Spanish fluency is a plus!

At Lilac OB-GYN, we believe in providing exceptional patient service while treating every team member with respect and professionalism. If you take pride in your work, enjoy taking ownership of your responsibilities, and want to be part of a supportive healthcare team, we encourage you to apply.

What We Offer

Full-time employees are eligible for a competitive compensation and benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan with employer matching
• Paid time off (PTO)
• Paid holidays

Job Responsibilities

As a Medical Office Receptionist, you will help ensure a smooth, welcoming, and professional experience for our patients. Responsibilities include:

• Greet patients warmly and professionally, creating a positive first impression.
• Answer incoming phone calls, assist callers, and direct inquiries appropriately.
• Schedule and manage patient appointments while helping maintain an organized office schedule.
• Check patients in and out and assist with front-desk administrative tasks.
• Maintain accurate patient information and records with strong attention to detail.
• Communicate with patients, providers, and coworkers in a courteous, empathetic, and professional manner.
• Handle patient questions and concerns with patience, discretion, and understanding.
• Maintain patient confidentiality and follow applicable privacy policies and office procedures.
• Manage multiple tasks and changing priorities in a busy clinical environment.
• Take ownership of front-desk responsibilities and resolve routine issues independently.
• Support the clinical and administrative team as needed to maintain efficient office operations.

Qualifications and Requirements

Required qualifications:

• Positive, upbeat, and welcoming personality.
• Strong interpersonal, communication, and customer service skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask, prioritize responsibilities, and remain productive in a fast-paced environment.
• Demonstrated professionalism and respect when interacting with patients, coworkers, and other team members.
• Ability to remain calm, patient, and composed when handling difficult conversations or challenging situations.
• Flexibility and adaptability when schedules change or unexpected issues arise.
• Ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities.
• Familiarity with medical terminology, particularly terminology related to women's health, or the ability to learn it.
• Reliable attendance and punctuality.
• Availability to work the required schedule at our Chandler or Gilbert office.

Preferred qualifications:

• Previous experience as a medical receptionist, medical front desk coordinator, patient services representative, or medical office assistant.
• Experience in an OB/GYN, women's health, or other outpatient clinical setting.
• Spanish-language fluency.

Relevant medical office experience is preferred, but candidates with strong customer service skills, a professional attitude, and a willingness to learn are encouraged to apply.

Work Locations and Schedule

• Job type: Full-time
• Locations: Chandler and Gilbert, AZ
• Location flexibility: Candidates must be willing and able to work at any of our office locations in Chandler and Gilbert, based on staffing and operational needs. Flexibility to travel between locations is a requirement of this position.
• Monday and Wednesday: Shifts scheduled within 7:00 a.m.–6:30 p.m.
• Tuesday, Thursday, and Friday: Shifts scheduled within 7:00 a.m.–5:00 p.m.
• Saturday: 7:00 a.m.–noon, as needed.
• Hours: Up to 40 office hours per week, generally Monday through Friday, with some Saturdays as needed. Occasional overtime may be required, but routine overtime is not expected.

Applicants must be comfortable working at different office locations as needed and adapting to changing staffing and scheduling requirements.

Is Lilac OB-GYN the Right Fit for You?

Our practice is built around providing the highest level of patient service. We value employees who treat others with kindness, take pride in their work, and understand the importance of professionalism in a healthcare setting.

This position is a great fit for someone who enjoys working with people, can adapt when the unexpected happens, and prefers to manage day-to-day responsibilities with minimal supervision.

We respect our employees at every level and view each team member as a professional. In return, we expect accountability, compassion, reliability, and a commitment to excellent patient care.

If you are a top-notch receptionist who wants to make a positive impact in women's healthcare, we look forward to receiving your application!