Case Manager

Case Manager – Mass Torts & Catastrophic Personal Injury

The Ferraro Law Firm, P.A.

Location: Brickell, Miami, FL

Position Type: Full-Time

About Us

The Ferraro Law Firm, P.A. is a nationally recognized plaintiff-side litigation firm dedicated to representing individuals and families affected by catastrophic personal injuries, asbestos exposure, mesothelioma, and other mass tort claims. We are committed to delivering exceptional legal representation, advocating aggressively for our clients, and achieving meaningful results.

We are seeking a highly motivated, detail-oriented, and results-driven Case Manager to join our growing legal team. The ideal candidate thrives in a fast-paced, high-volume environment, demonstrates exceptional organizational and communication skills, and takes ownership of managing cases from initial intake through resolution.

Position Overview

The Case Manager will be responsible for overseeing a portfolio of complex personal injury and mass tort cases, ensuring that each case progresses efficiently, accurately, and in accordance with established firm procedures.

This position requires a proactive professional who can effectively manage competing priorities, maintain consistent client communication, coordinate with attorneys and internal departments, and ensure all necessary documentation is obtained to advance cases toward successful resolution.

We are looking for someone who takes initiative, holds themselves accountable, and understands that effective case management directly impacts client satisfaction, operational efficiency, and overall firm results.

Key Responsibilities

Case Management & Progression

• Manage an assigned caseload involving catastrophic personal injury, asbestos litigation, mesothelioma, and mass tort claims.
• Oversee the progression of cases from intake through settlement, litigation, or other resolution.
• Develop and maintain case action plans to ensure timely completion of required tasks and milestones.
• Identify outstanding case requirements, potential delays, and obstacles, taking proactive steps to resolve them.
• Monitor critical deadlines, case developments, and attorney requests to ensure cases continue moving forward.
• Maintain accurate, organized, and comprehensive case files within the firm's case management system.

Client Communication & Relationship Management

• Serve as a primary point of contact for clients, providing regular updates regarding case status and outstanding requirements.
• Build and maintain strong client relationships through professionalism, responsiveness, empathy, and effective communication.
• Obtain detailed client information regarding medical history, injuries, occupational exposure, and other relevant case facts.
• Promptly address client inquiries and escalate complex or sensitive matters to the appropriate attorney or supervisor.
• Ensure clients understand documentation requirements and next steps throughout the legal process.

Medical Records & Case Documentation

• Coordinate the collection, review, and organization of medical records, employment histories, exposure documentation, and other supporting evidence.
• Identify missing or incomplete documentation and follow up with medical providers, clients, and third parties.
• Work closely with internal medical records, litigation, and claims teams to ensure cases are properly documented.
• Assist attorneys in preparing case summaries, chronologies, and supporting documentation.
• Ensure the accuracy and completeness of information entered into the firm's case management platform.

Mass Tort & Catastrophic Injury Coordination

• Assist in managing complex claims involving multiple defendants, exposure histories, medical conditions, and supporting documentation.
• Coordinate with attorneys and claims personnel to satisfy requirements for mass tort programs, asbestos bankruptcy trusts, and settlement processes, as applicable.
• Monitor case eligibility requirements, documentation deficiencies, and submission deadlines.
• Facilitate communication between departments to ensure efficient case progression and minimize avoidable delays.

Performance, Productivity & Accountability

• Meet established performance expectations relating to caseload management, case progression, documentation completion, and client responsiveness.
• Maintain accurate case status reports and provide management with regular updates regarding outstanding tasks and potential obstacles.
• Proactively identify opportunities to improve workflow efficiency and accelerate case progression.
• Prioritize high-impact tasks and consistently meet departmental productivity goals.
• Collaborate with attorneys, supervisors, and support staff to achieve individual and departmental objectives.

Qualifications & Requirements

Required Qualifications

• Minimum of 2 years of experience in personal injury case management, legal case coordination, or a related legal support position.
• Strong organizational skills with demonstrated ability to manage a high-volume caseload and competing deadlines.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to independently prioritize tasks, solve problems, and follow through on assignments.
• Proficiency with Microsoft Office applications and legal case management software.
• Ability to handle confidential and sensitive client information with professionalism and discretion.
• Strong work ethic, sense of urgency, and accountability for results.

Preferred Qualifications

• Experience handling mass tort, asbestos, mesothelioma, or catastrophic personal injury cases.
• Familiarity with medical terminology, medical records, and complex injury documentation.
• Experience with Litify, Salesforce, or comparable legal case management platforms.
• Knowledge of asbestos bankruptcy trust claims, settlement documentation, or litigation support procedures.
• Bilingual English/Spanish proficiency.
• Associate's or bachelor's degree in Legal Studies, Business Administration, or a related field.

What We're Looking For

Our ideal candidate is more than an administrator. We are seeking a proactive case manager who drives results and takes full ownership of their responsibilities.

Successful candidates will demonstrate:

• A sense of urgency: Understands the importance of advancing cases without unnecessary delays.
• Accountability: Takes ownership of assigned cases, deadlines, and deliverables.
• Exceptional follow-through: Does not allow outstanding tasks or documentation requests to remain unresolved.
• Strong multitasking abilities: Effectively manages a demanding caseload without sacrificing accuracy or quality.
• Client-focused professionalism: Provides compassionate, responsive service to individuals and families navigating difficult circumstances.
• A performance-driven mindset: Embraces measurable goals, productivity expectations, and continuous improvement.
• Team collaboration: Works effectively across departments to achieve shared objectives.

Why Join The Ferraro Law Firm?

At The Ferraro Law Firm, you will have the opportunity to contribute to meaningful litigation that makes a difference in the lives of individuals and families affected by serious injuries and exposure-related illnesses.

We offer a professional, collaborative, and performance-focused work environment where initiative, accountability, and results are valued.

Apply Today

If you are an experienced Case Manager who thrives in a fast-paced legal environment, takes pride in managing complex cases, and is motivated by delivering exceptional client service and measurable results, we encourage you to apply.

Join a team where your organizational skills, initiative, and commitment to excellence directly contribute to the success of our clients and our firm.

The Ferraro Law Firm, P.A. is an Equal Opportunity Employer committed to fostering a professional and inclusive workplace.