Rental and Repair Shops Manager

Rental And Repair Shops Manager

Sugarbush Resort is seeking a hands-on Rental and Repair Shops Manager to lead and oversee the daily operations of its ski and snowboard rental, repair, and point-of-sale functions. The Manager will lead, develop, and support staff, manage scheduling and inventory, oversee revenue and expense budgets, and maintain high standards of service and communication. Working closely with the Director of Recreational Services, the Rental and Repair Shops Manager will drive efficient shop operations, control costs, optimize resources, and ensure the consistent delivery of high-quality rental and repair services. This seasonal salaried position runs from November 14, 2026, through April 11, 2027. Compensation ranges from $2,240 to $2,560 per two-week pay period, plus benefits. Actual pay will be determined based on the candidate's experience, education, and certification level.

Responsibilities:

• Perform and oversee ski and snowboard equipment tuning, repair, testing, and maintenance in accordance with industry standards.
• Manage inventory and supply levels, coordinate purchasing needs, and maintain current shop standards, equipment, and repair practices.
• Oversee point-of-sale operations, transaction accuracy, and established financial control procedures.
• Maintain required operational and safety records; promote compliance with environmental, health, and safety regulations, including hazardous material handling and disposal.
• Lead safety and service initiatives, fostering a culture of safety and exceptional guest service.
• Manage facility security, including opening and closing procedures, and coordinate with Facilities to maintain safe access to shop locations.
• Monitor shop performance and implement operational improvements to enhance efficiency, guest satisfaction, and profitability.
• Perform other duties as assigned by the Director of Recreational Services.

Qualifications:

• Must be at least 18 years of age and possess a high school diploma or equivalent.
• Minimum three years of experience in rental operations, equipment tuning/repair, or hard goods sales, including supervisory experience.
• Demonstrated ability to lead staff, manage operations, resolve guest and employee concerns, and deliver exceptional guest service.
• Experience with RTP systems is preferred.
• Must have strong communication, problem-solving, and computer skills.
• Weekend and holiday availability is required.

Sugarbush Resort