Cocktail Server

Monarch Lounge Cocktail Server

Are you passionate about hospitality and energized by creating memorable guest experiences? Do you thrive in a fast-paced, upscale lounge environment? If so, Hilton Milwaukee is looking for a friendly, motivated Monarch Lounge Cocktail Server to join our Food & Beverage team. As a Monarch Lounge Cocktail Server, you will play a key role in delivering exceptional service and creating a welcoming atmosphere for our guests.

There's no better time to join us. The Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city's largest hotel but also a historic gem. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What you will be doing:

• Providing friendly, attentive, and timely beverage and snack service
• Greeting guests warmly and confidently explaining drink specials and promotions
• Taking accurate orders and entering them promptly into the POS system
• Demonstrating knowledge of cocktails, beer selections, taps, and premium brands
• Maintaining cleanliness of guest tables, service stations, and lounge areas
• Replenishing beverages and checking back regularly to ensure guest satisfaction
• Handling cash accurately and responsibly in a self-banking environment
• Assisting the bar team and supporting overall lounge operations
• Adhering to all state, federal, and corporate liquor laws and safety standards
• Performing side work, cleaning duties, and special guest requests as needed

What we are looking for:

• Basic knowledge of food and beverage service (cocktail experience preferred)
• Ability to memorize and promote menu items and beverage offerings
• Strong communication skills and a positive, team-oriented attitude
• Comfort working in both busy and slower-paced environments
• Ability to lift and carry trays up to 40 lbs. and remain on your feet for extended periods
• Cash handling experience and ability to operate a POS system
• Willingness to obtain required licenses and certifications (TIPS certification required; bartender certification preferred)
• Scheduling & Physical Requirements
• Part-time position averaging 2030 hours per week
• Requires standing, walking, bending, reaching, and lifting throughout shifts
• Indoor work environment with occasional exposure to lounge-related odors and cleaning products

What's in it for you?

• Free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus restaurants, lounges, spas, golf and ski destinations
• Free parking
• "Two-for-one" movie passes at Marcus Theatres
• Career growth opportunities within Marcus Hotels & Resorts
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (after 30 days), company-paid life insurance, EAP, and 401(k) with employer match
• And more!

Job Type: Part Time, Hourly, Union

Shifts Availability: Evenings including weekends and holidays

Pay Rate: $7.46/hour

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a 60-year legacy of service excellence. We are People Pleasing People, committed to creating extraordinary experiences for both guests and associates across our distinctive portfolio of hotels and resorts nationwide.

Note: This job description describes the general nature and level of work required. It is not intended to be an exhaustive list of responsibilities.

Hilton Milwaukee is an Equal Opportunity Employer.