Front Desk Specialist - Coolidge, AZ (PHC Coolidge)

Front Desk Specialist

Join a team that is inclusive and embraces all individuals. Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. The Front Desk Specialist greets members and visitors and directs them accordingly. Follows established check-in and check-out procedures. Responsible to schedule, reschedule and cancel various appointment types for the outpatient clinic. Verifies insurance eligibility and processes mail. Tactful and diplomatic communication style as well as excellent telephone and personal etiquette required.

Job Responsibilities:

• Greets visitors, checks them in and notifies the appropriate staff as needed.
• Screens calls as necessary; forwards incoming calls to the appropriate staff; and takes messages as necessary.
• Schedules member appointments.
• Coordinates internal and external meetings.
• Provides secretarial support to general office functions through word processing, filing, copying, collating, faxing, organizing, distributing mail and preparing material for distribution.
• Provide administrative support to the clinical team.
• Develops and maintains files, logs, manuals and handbooks, assuring that files are orderly, complete and updated in a timely manner.
• Coordinates maintenance of office equipment i.e. fax machines and copiers.
• Maintains updated forms and directories as assigned.
• Maintains inventory of office supplies, forms and other clinic materials, such as brochures and flyers. Initiates supply/service requests.
• Responsible for following any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of the PHI.
• Maintains an approved schedule, and acceptable level of attendance.
• Performs duties as assigned or necessary as they relate to the general nature of the position.

Qualifications:

• Education and Experience High school diploma or GED. Two years' experience in a primary care or behavioral health office setting

Regulatory:

• Minimum 18 years of age.
• DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment).
• CPR, First Aid, AED certification, if required (must possess upon hire and maintain throughout employment).
• Current, valid Arizona Driver's License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements, if required.
• Initial current negative TB test result, if required (Employer provides).

Intermountain Centers is an equal opportunity employer. Intermountain Centers does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law.