HVAC & Plumbing Dispatch Coordinator

Job Type: Full-Time
Work Arrangement: On-site or hybrid, subject to company approval
Pay Rate: $24.00–$30.00 per hour
Annual Salary Equivalent: $49,920–$62,400

About the Position

Prado’s Plumbing, Heating and Air is seeking an organized, dependable, and detail-oriented HVAC & Plumbing Dispatch Coordinator to support its daily service operations.

The successful candidate will coordinate technician schedules, organize service requests, monitor job progress, communicate appointment updates, and help ensure that customer service calls are handled efficiently.

This position plays an important role in connecting customers, field technicians, and office management to keep daily operations running smoothly.

Key Duties and Responsibilities

1. Coordinate and manage daily schedules for plumbing and HVAC service technicians.

2. Assign service requests to appropriate technicians based on availability, location, and job requirements.

3. Monitor technician schedules and communicate changes or urgent service requests.

4. Receive and organize incoming service requests and ensure they are properly documented.

5. Maintain accurate dispatch records, work orders, and appointment information.

6. Communicate appointment confirmations, scheduling changes, and service updates to customers.

7. Monitor active service jobs and follow up with technicians regarding completion status.

8. Coordinate emergency and priority service requests when necessary.

9. Maintain accurate customer profiles, service histories, and job documentation.

10. Identify scheduling conflicts and assist with finding appropriate solutions.

11. Prepare daily dispatch summaries and operational activity reports.

12. Communicate with office personnel and management regarding scheduling priorities and operational needs.

13. Ensure completed work orders are properly updated and submitted for recordkeeping.

14. Maintain professional communication and confidentiality when handling customer and company information.

Qualifications and Skills

• Strong organizational and multitasking abilities.

• Excellent written and verbal communication.

• Good computer skills and familiarity with scheduling software.

• Ability to coordinate multiple appointments and changing priorities.

• Strong problem-solving and time-management skills.

• Attention to detail and accurate recordkeeping.

• Ability to work independently and collaboratively.

• Previous dispatching, scheduling, customer service, or administrative experience is preferred.

• Knowledge of plumbing or HVAC services is an advantage but not required.

Compensation and Benefits

• Hourly pay: $24.00–$30.00, depending on experience.

• Annual equivalent: $49,920–$62,400.

• Benefits and paid time off according to company policy.

• Opportunities for professional development and advancement.

What Success Looks Like

Success in this position means maintaining organized technician schedules, coordinating service appointments efficiently, communicating updates promptly, and helping the company deliver reliable plumbing and HVAC services to its customers.