Health Information Specialist I

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem — including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavant’s team is building the future of how data is connected and used to improve health. Position Highlights Full-Time: Monday-Friday 8:00 AM-4:30 PM CST Location: Fairhope, AL 36532 (this role will be performed at one location) Comfortable working in a high-volume production environment. Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status. Documenting information in multiple platforms using two computer monitors. Full Benefits: PTO, health, vision, and dental insurance, 401(k) savings plan, and tuition assistance. You will Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company’s and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as evident or required. Consistently apply medical privacy regulations to guard against unauthorized disclosure. Manage patient health records and safeguard them to ensure compliance with HIPAA standards. Prepare new patient charts, gathering documents and information from paper sources and/or electronic health records. Ensure medical records are assembled in standard order and are accurate and complete. Create digital images of paperwork to be stored in the electronic medical record. Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answer inbound and outbound calls. May assist with patient walk‑ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. Meet productivity expectations as outlined at a specific site. May schedule pick‑ups. Perform other duties as assigned. What you will bring to the table High School Diploma or GED. Ability to commute between locations as needed. Willingness to work overtime during peak seasons when required. Basic computer proficiency. Comfortable using phones, fax machines, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in English. Detail and quality oriented regarding accurate and compliant information for medical records. Strong data entry skills. Ability to work with minimum supervision and respond to changing priorities and role needs. Organization and multitasking ability. Responding to requests in a fast‑paced environment. Bonus points if Experience in a healthcare environment. Previous production/metric‑based work experience. In‑person customer service experience. Ability to build relationships with on‑site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement. Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. 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