Claims Consultant - Cyber & Technology - E&O (Hybrid)

Job Description

Job Description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Claim Consultant to join our Cyber & Technology - E&O team based in our New York City, NY; Chicago, IL; Plymouth, MN; Alpharetta, GA; Denver, CO; Irvine, CA offices on a hybrid schedule. We are seeking an experienced specialty claims professional to independently manage complex, high-exposure Cyber and Technology E&O claims. This role requires strong technical expertise in primary cyber liability, Technology E&O, coverage analysis, and litigation management, together with the judgment to develop and execute effective claim strategies with limited supervision.

Experience We Are Looking For

The ideal candidate will have significant experience with:

• Primary cyber liability claims involving ransomware, privacy, network security, regulatory investigations, and other high-exposure cyber events.
• Technology E&O claims involving implementation failures, professional services disputes, contractual liability, performance issues, and technology-related losses.
• Cyber and Technology E&O coverage, including independently analyzing policy language, identifying coverage issues and defenses, and developing well-supported coverage positions.
• Outside coverage counsel, including directing coverage investigations, evaluating legal opinions, developing coverage strategy, and managing complex or contested coverage matters through resolution.
• Drafting and reviewing reservation of rights, coverage position, excess position, and declination letters, and clearly communicating coverage positions to insureds, brokers, underwriters, defense counsel, and senior management.

Strong familiarity with the cyber insurance marketplace and key industry participants is preferred.

Key Responsibilities

• Independently investigate, evaluate, reserve, and resolve complex, high-exposure claims from notice through resolution.
• Analyze specialty policies and develop clear, well-supported coverage positions and correspondence.
• Develop claim, coverage, and litigation strategies and direct defense counsel, coverage counsel, experts, consultants, and other vendors.
• Evaluate liability, damages, causation, coverage, and settlement opportunities, and participate in mediations, arbitrations, and trials as appropriate.
• Prepare large-loss reports, claim summaries, and reserve recommendations, and present significant matters to leadership.
• Partner with underwriting, legal, actuarial, brokers, insureds, and other stakeholders, while providing technical guidance to less experienced claims professionals.

Required Qualifications

• A Juris Doctor (J.D.) is strongly preferred.
• 7+ years of specialized claims handling experience, including significant Cyber and/or Technology E&O experience.
• Strong specialty coverage analysis and litigation management capabilities.
• Excellent written and verbal communication skills.
• Demonstrated ability to independently manage sophisticated, high-exposure matters with limited oversight.

Our salary ranges are determined by many factors including location, role, experience, and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires, but your recruiter will share more specific compensation information with you during the hiring process. The typical base salary range for this position is: $123,000 – $163,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $143,000 -$190,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits. 

This position will remain posted until a final candidate is selected.  Once the role is filled, this job posting will be removed.  

Why choose Intact

We live our Values:  We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact 

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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