Customer Service Representative

Customer Service Representative (CSR)

Make a difference in the lives of patients every day!

ProCare Home Medical is growing and looking for a Customer Service Representative (CSR) to join our team. In this vital role, you'll be the first point of contact for our patients, caregivers, and referral sources -- helping them get the medical equipment, supplies, and support they need with care and accuracy.

If you're organized, compassionate, and thrive in a fast-paced healthcare environment, we'd love to meet you.

What You'll Do

As a CSR, you'll handle a variety of responsibilities that keep our patients' care running smoothly:

• Greet and assist customers in person, over the phone, or via the web.
• Process patient orders quickly, accurately, and according to policy.
• Verify insurance coverage and complete necessary documentation.
• Enter and maintain patient and referral source information in computer systems.
• Coordinate deliveries, set-ups, and follow-ups for home medical equipment.
• Respond to customer inquiries and resolve issues with professionalism and empathy.
• Support retail sales, intake, and inventory coordination.
• Maintain compliance with HIPAA, Medicare, and all company standards.

What You Bring

• High School Diploma or equivalent (required).
• Excellent customer service and phone skills (required).
• 2 years of HME/DME experience and knowledge of medical terminology (preferred).
• Proficient data entry skills; able to type 40+ wpm and use 10-key by touch (preferred).
• Strong multitasking, organization, and problem-solving abilities.
• Ability to think quickly, stay calm under pressure and provide outstanding service.

Physical & Mental Requirements

• Regularly work at a computer, phone, or front counter.
• Lift/move up to 25 lbs regularly (up to 55 lbs occasionally).
• Excellent attention to detail and fine motor dexterity.
• Ability to focus, calculate figures, and handle sensitive information and confidentiality.

Why You'll Love Working at ProCare

• Competitive pay (DOE).
• Comprehensive medical, dental, and vision insurance.
• Life insurance, paid holidays, and PTO.
• Supportive, team oriented environment.
• Opportunities for growth and cross-training.

Join a team that take pride in helping people breathe easier, move better, and live healthier. Apply today and be the welcoming voice of ProCare Home Medical!