Technical Support Engineer / Onsite / Dallas, TX

Technical Support Engineer / Onsite / Dallas, TX

A growing agritech organization is hiring a Technical Support Engineer in Fort Worth, Texas. This company builds IoT-driven water monitoring systems used in agricultural environments, combining hardware devices, mobile connectivity, and cloud-based software. This is a full-time, on-site position focused on supporting field technology and customer deployments. This opportunity is ideal for someone who enjoys hands-on troubleshooting across both hardware and software. The role offers exposure to real-world IoT systems, collaboration with an international engineering team, and the ability to directly influence product performance and improvements. Candidates who are self-sufficient, curious, and comfortable working across technical disciplines will thrive.

Required Skills and Experience

• Experience in technical support, field service, or a similar role
• Strong troubleshooting skills across hardware and software systems
• Familiarity with IoT devices or mobile-connected technology
• Basic understanding of electrical systems and components
• Ability to read and interpret technical diagrams or schematics
• Strong communication skills both written and verbal
• Ability to work independently and manage priorities

Desired Skills and Experience

• Hands-on experience with electronics or device repair
• Knowledge of voltage systems such as 120V, 220V, or 240V
• Experience with relays, contactors, or similar components
• Soldering experience
• Previous experience supporting field-deployed technology
• Exposure to startup or fast-paced environments

What You Will Be Doing

• Diagnose and resolve technical issues involving hardware and software systems
• Support escalated customer cases and provide timely resolutions
• Partner with engineering teams to test product updates and improvements
• Document technical issues, solutions, and troubleshooting steps
• Provide internal IT and technical support for the U.S. team
• Assist with system validation and field testing

Tech Breakdown

• 50% Hardware and electronics troubleshooting
• 50% Software, mobile, and IoT systems support

Daily Responsibilities

• 70% Hands-on technical troubleshooting and diagnostics
• 10% Internal support and process documentation
• 20% Cross-functional collaboration with engineering and support teams

The Offer

• Competitive base salary
• Performance-based bonus eligibility

Benefits

• Medical, Dental, Vision
• Paid vacation and holidays

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.