Senior Systems Engineer

Job Summary:

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey , Disney!

We are l ooking for an experienced Sr. Systems Engineer with Atlassian Development experience to support our B2B Products with as we leverage Atlassian Cloud and its surrounding ecosystem , including plugins, integrations, and platform applications .  Responsibilities include all aspects of development, support, configuration, and automation for these business-critical applications and support of ongoing project work to implement Atlassian Cloud products.

What You’ll Do:

• Implement Atlassian Cloud features by driving technical aspects of the implementation, including data, plugins, infrastructure, and functionality.

• Architect business-critical functionality for users as needed by coding, prototyping, scripting, or outlining solutions.
  Create, manage, and support all administrative functions associated with the Atlassian Cloud product suite.

• Develop all critical aspects of Atlassian Cloud tooling including but not limited to application development, workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations.

• Investigate and perform advanced troubleshooting for reported issues in B2B products. Manage escalations with internal or third-party support, as required .

• Gather requirements for business processes and determine ways to optimize and improve software setup and workflows, as well as identify where functionality needs to improve to meet user requests . Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs with B2B products.

• Serve as subject matter expert for B2B products and support teams across the organization that use B2B products to manage their work.

• Research products including vendor roadmap that can be used for continuous improvements.

• Evaluate and recommend new plugins/applications to enhance B2B functionality, including i nstall ing , manag ing , and administer in g g plugins /applications.

• Understand systems architecture to identify upstream and downstream impacts when implementing solutions.

• Create and maintain documentation on Atlassian Cloud product configurations, automations, and processes to facilitate change management and training for internal teams.

• Work closely with other Disney teams and vendors on maintenance, troubleshooting, and upgrades .

• Refine current Jira processes to be more streamlined and uniform for teams.

• Execute Production deployments during non-business hours.

• Must have customer -service driven mindset with strong relationship building skills.

Required Skills & Qualifications:

• Minimum of 5+ years of job experience in a large Atlassian environment (~10,000 users)

• Experience with Atlassian Cloud product suite

• Expertise in Forge App Development and coding best practices for Atlassian Cloud

• Proficient knowledge and coding/scripting experience using Python, Groovy, or similar languages

• Expert with REST API and JSON

• Proficient in Confluence space administration

• Deep expertise in Jira workflow administration, Automation for Jira, ScriptRunner and JQL skills

• Process governance experience or strong automation workflow knowledge

• Proven track record with Atlassian plugin installations and upgrades

• Hands-on experience supporting Atlassian tools in on-prem or AWS environments

• Experience with Agile methodology lifecycle and working on an Agile delivery team

• Excellent time management and prioritization skills

• Ability to work in a collaborative, team environment

• Strong analytical and problem-solving skills

• Proficient in both verbal and written communication in English and attention to detail

• Strong interpersonal skills to communicate with stakeholders

• Demonstrates awareness of the broader Disney technical infrastructure to be able to extrapolate impact of changes in th e architecture.

• Troubleshooting skills, the ability to determine impact, the ability to resolve complex issues and to exercise sound judgment and initiative in stressful situations.

• Knowledge of major components of relevant technologies .

• Basic experience in technical project management from an engineering perspective.

Required Education: 

• Bachelor's or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

#DISNEYTECH

The hiring range for this position in Orlando, FL is $111,900 to $150,000 per year, in Anaheim, CA and Glendale, CA is $117,500 to $157,500 and in Seattle, WA is $123,000 to $165,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.