Behavioral Health Technician Supervisor - Residential

Overview Careers with Sound! If you want to be part of dynamic team within a comprehensive residential program Sound offers a stimulating and supportive working environment, excellent and abundant supervision, and opportunities for professional growth. The Supervisor, BHT provides operational and staff supervision for a Mental Health Residential Treatment Program. This position is responsible for overseeing program operations and supervising Behavioral Health Technicians (BHTs) who provide day-to-day residential support to individuals receiving treatment. This role is responsible for ensuring continuity of operations and staff coverage across a 24-hour residential setting, including coordination and oversight across shifts and participation in organizational meetings, trainings, and leadership activities that may occur during daytime hours, regardless of assigned shift. The position requires flexible scheduling, including crossover hours (e.g., 10:00 a.m.–6:00 p.m. or 12:00 p.m.–8:00 p.m.), to support effective communication, supervision, and operational consistency across the program. Behavioral Health Technicians (BHTs) are direct care staff who support individuals in activities of daily living, engagement in treatment and recovery-oriented activities, and maintenance of a safe, structured residential environment. At Sound, BHTs typically hold credentials such as Certified Nursing Assistant (CNA) or Home Care Aide (HCA) and function in non-clinical roles. Schedule: Monday - Friday, 9:00am - 6:00pm Location: 3515 Woodland Park Ave N Seattle, Washington 98103 United States Accepting Applications until May 26th, 2026. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Oversees the delivery of person-centered, recovery-oriented care within the assisted living program. Coordinates with nursing staff, licensed clinicians, and program leadership to support continuity, safety, and quality of resident care. Directs and supports staff response to behavioral or medical concerns using approved de-escalation, safety, and care protocols, escalating issues as appropriate. Models professional, ethical, and resident-centered care practices consistent with CNA scope of practice and organizational expectations. Reviews shift documentation and reports to ensure accuracy, completeness, and compliance with program and regulatory standards. SUPERVISORY RESPONSIBILITIES Provides day-to-day supervision, direction, and support to direct care staff during assigned hours. Serves as the on-site shift lead and primary point of contact for staff during assigned hours. Ensures appropriate staffing coverage, addresses call-outs, and coordinates shift coverage needs in collaboration with leadership. Participates in recruitment and selection processes, including interviewing and recommending candidates for hire, as appropriate. Supports onboarding, training, and ongoing coaching of new and existing staff to ensure competency in assigned duties and adherence to program standards. Participates in an on-call rotation and provides after-hours supervisory support as assigned, responding to urgent staffing, operational, or resident care needs in accordance with program protocols. Provides supervisory coverage within a 24-hour residential program model, ensuring coordination and continuity across all shifts. Works a flexible schedule, including crossover hours (e.g., 10:00 a.m.–6:00 p.m. or 12:00 p.m.–8:00 p.m.), to support effective communication, staffing continuity, and operational coverage. Participates in organizational meetings, trainings, and leadership activities that may occur during daytime hours, regardless of assigned shift. KEY WORK RELATIONSHIPS Develops and maintains collaborative working relationships across departments, engaging with residents, external healthcare providers, team members, management and leadership in a manner that values diverse perspectives and lived experiences. Contributes to a respectful and inclusive work environment by practicing cultural humility, promoting equity in services and decision-making, and supporting efforts that foster a sense of belonging for all. Qualifications EDUCATION and/or EXPERIENCE Five (5) or more years of CNA experience in long-term care or residential care settings required, including experience in a lead, charge, or supervisory capacity preferred. Experience in a mental health residential treatment setting preferred. KNOWLEDGE, SKILLS & ABILITIES Knowledge of long-term care and assisted living practices, including person-centered and recovery-oriented care principles. Knowledge of basic behavioral health concepts, including trauma-informed care and de-escalation techniques. Understanding of CNA scope of practice, resident rights, and applicable state and federal regulations. Knowledge of safe resident care practices, including mobility assistance, transfers, and activities of daily living (ADLs). Ability to supervise, direct, and support frontline care staff in a residential care environment. Ability to train, coach, and onboard staff to ensure consistent adherence to care standards and organizational expectations. Strong communication skills, including the ability to provide clear direction, document accurately, and communicate effectively with staff, residents, families, and clinical teams. Ability to respond effectively to behavioral, medical, and operational concerns using approved protocols, including de-escalation techniques. Ability to organize, prioritize, and manage shift operations, staffing coverage, and competing demands. Ability to observe resident behavior and condition changes and communicate concerns appropriately to clinical or nursing staff. Ability to work collaboratively with nursing, clinical, and leadership teams to ensure continuity and quality of care. Ability to maintain professionalism, sound judgment, and emotional stability in high-stress or unpredictable situations. Proficiency in basic documentation systems and electronic health records (EHR), including timely and accurate shift reporting. Ability to adapt to changing priorities in a fast-paced residential care environment. CERTIFICATES, LICENSES & REGISTRATIONS Active credential with the Washington State Department of Health as a Certified Nursing Assistant (CNA) required. Current First Aid and CPR certification required or ability to obtain within 30 days of hire. Current Food Handler’s Permit required or ability to obtain within 30 days of hire." + " " #J-18808-Ljbffr