Full Time Team Lead

Team Lead – Operations (Sky Zone, Metairie) Full‑time, onsite. Reports to General Manager. WHO WE ARE At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose. RESPONSIBILITIES Leadership & Operations Act as Manager on Duty when GM/OM absent, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on‑floor leadership by coaching, supporting, and delegating to team members across all departments. Step into any operational area (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the management team. Guest Experience & Sales Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Model service excellence and mentor team members in customer engagement. Safety & Compliance Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift. Rotational Leadership Development Sales & Service Lead – Drive front desk performance and membership sales while delivering service excellence. Parties & Events Lead – Oversee execution of birthday parties, group events, and corporate outings, managing staffing, scheduling, and upsell opportunities. F&B & Facilities Lead – Manage inventory and ordering of all café items, maintain health and safety standards, oversee maintenance of equipment and attractions. Part‑time Flex Lead (not available at all locations) – Available primarily on weekends to help drive service and engagement, rotating as needed to cover breaks and time off for other leads. WHAT YOU BRING TO THE TEAM Minimum of 18 years of age. Minimum of two years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including point‑of‑sale systems and tools such as Microsoft Office Suite and Teams. Availability to work evenings, weekends, and holidays. Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others. Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance. A hands‑on, team‑first mindset, quick to jump in where needed and support others without being asked. A strong sense of personal ownership, showing up prepared, following through on responsibilities, and leading by example. Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments. Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed. COMPENSATION & BENEFITS Compensation range is $14–$16 per hour based on qualifications, experience, and performance. Full‑time employees enjoy a competitive benefits package including medical, dental, and vision coverage, as well as a 401(k) plan with company matching (eligibility based on age and tenure). EEO STATEMENT CircusTrix and its brands are proud to be equal‑opportunity employers, celebrating diversity and committed to creating an inclusive environment for all team members. WHY THIS ROLE MATTERS Team Leads are future leaders in training. You create a positive park culture by showing up with energy, integrity, and care, supporting park operations in real time and stepping into leadership moments that help everyone succeed. #J-18808-Ljbffr CircusTrix, LLC