Bilingual Service Coordinator

Job Description

Job Description

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

 

Join us in our mission!

 

SUMMARY

The Service Coordinator supports members in scheduling important appointments and retaining services. The Service Coordinator will also support staff services through completion of administrative tasks, collaborate closely with regional leadership, and support members and leadership in the field through in-person services. Duties encompass a wide range of responsibilities, from guidance and support to direct member engagement. All with the overarching goal of enhancing the quality of care and support to all members.

 

WHERE YOU’LL WORK

This position is hybrid. Work from home and go into the field (Alameda County). 30% of duties will be performed remotely, 70% of duties will involve traveling to conduct in-person member visits. The Service Coordinator is required to travel to members within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm. 

WHAT YOU’LL DO

• Contact member to coordinate services, including scheduling in-person member appointments, transition of care appointments, and assessment care plan appointments
• Schedule member transportation to medical and behavioral health appointments
• Cross functionally works with care coordination, housing, and clinical departments to plan, coordinate, and schedule services for members
• Identify member needs, including social drivers of health
• Identify any lapse of assessments and assist department in scheduling in-person visits to ensure compliancy with timely completed assessments
• Collaborate with Leaders and Regional Manager to identify and prioritize contacts and scheduling listing to achieve departmental goals monthly 
• Contact members for potential service engagement
• Provide monthly core services, including conducting member in-person services and visits
• Submit documentation to health plan portals
• Participate in community outreach, including presentation to community partners, tabling community events, and other community engagement efforts 
• Ensure adherence to established protocols for various concerns, including recognizing and addressing any signs of safety issues and abuse 
• Ability to foster positive interactions with staff, diverse members, and community
  
• Address employee inquiries and process all requests promptly
• Comply with departmental and companywide policies and procedures
• Adhere to safety and injury prevention policies and regulations
• Actively identify process issues and make recommendations for improvement
  
• Perform other duties as assigned or required 

 

WHO YOU ARE

Sensory Requirements

• Fluent in English (written and verbal), Bilingual in Spanish 
  
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
  
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Physical Activity

• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Environmental Conditions 

• Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
• Ability to maintain professionalism and safety in diverse environments
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Technology Use

• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs

WHAT YOU’LL NEED

• Diploma/GED required, associate degree preferred
• Minimum 2+ years of experience in healthcare administration, high-volume customer service, social services, and/ or care coordination
  
• Current and valid Driver’s License with a clean driving record 
• Reliable transportation and proof of auto insurance
• Current BLS certification from the American Heart Association upon start date
• Distraction-free home workspace with a secure internet connection

NICE TO HAVES

• Bachelor's degree in healthcare, social services, or another related field 
• Proficiency with Excel navigation and pivot table utilization

WHAT YOU’LL ENJOY

• Make an impact: an organization who cares about its employees, communities, and the future of healthcare
• Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
• Growth: opportunities to develop and grow your career with us
• Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
• Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
• Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
• Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Protect your pet(s) with Pet Insurance
• 401(k) plan 

 

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

 

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.