Customer Service Representative

Customer Service Representative Our client, a Property and Casualty Insurance company, is looking for a Customer Service Representative for their Chicago, IL location. Responsibilities include: Providing superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment Assuming ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner Quickly building rapport and responding to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries Maintaining performance and quality standards Analyzing information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and client and combined products offered to our client customers Working collaboratively with team members, and business partners to provide a positive customer experience for our caller Assisting with special requests as needed Completing additional tasks and other projects/duties as assigned Requirements include: Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred. 1-2 years' experience of insurance background Customer-focused mindset and dedication to providing exceptional service to employees Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus Outstanding, effective, and service focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation and multi-tasking Accepts accountability Why should you apply? Health benefits Referral program Excellent growth and advancement opportunities