Maintenance Eng II (Full Time) - The Ben Autograph Collection

Maintenance Engineering Tech

The Ben West Palm, Autograph Collection invites you to join our team in West Palm Beach, Florida, in partnership with Sage Hospitality Group. At The Ben, luxury is intentional, style carries substance, and every detail matters. Set along the Intracoastal Waterway in the heart of West Palm Beach, The Ben is a destination where elevated experiences are thoughtfully crafted through exceptional service, refined design, and operational excellence behind the scenes.

For professionals in engineering and maintenance leadership, this is an opportunity to play a critical role in preserving and enhancing one of South Florida's most distinctive luxury hospitality experiences. Here, maintenance is more than repairs and routine operationsit is about creating a seamless environment where guests experience comfort, reliability, and excellence at every touchpoint.

The Maintenance Engineering Tech is responsible for supporting the daily maintenance operations of the hotel to ensure a safe, functional, and comfortable environment for guests and team members. This role performs preventive maintenance, responds to work orders, and assists with repairs in guest rooms, public areas, and back-of-house spaces. The position requires troubleshooting skills, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment.

Overlooking the marina and the Intracoastal Waterway, The Ben features sophisticated event spaces, luxury accommodations, rooftop experiences at Spruzzo, elevated dining at Proper Grit, and high-volume guest operations that demand exceptional attention to detail and facility performance.

As part of Marriott's Autograph Collection and operated by Sage Hospitality Group, The Ben embraces individuality, creativity, and thoughtful hospitality inspired by the legacy of Byrd "Birdie" Dewey and the historic Ben Trovato Estatecreating an experience that is, unmistakably, "Exactly Like Nothing Else."

For a maintenance and engineering leader, this is more than a positionit is an opportunity to contribute to the continued evolution of a premier luxury destination while leading a team dedicated to excellence, safety, and unforgettable guest experiences.

Job Overview

Serve as a dedicated ambassador of the hotel's luxury experience by maintaining constant communication with the central base station through a portable radio and responding swiftly to engineering service calls with professionalism and discretion. Anticipate and prioritize guest needs, ensuring every request is handled with urgency, care, and exceptional attention to detail. Preserve the comfort, elegance, and seamless operation of the property by maintaining all hotel equipment and facilities to the highest standards of safety, efficiency, and reliability. Perform all responsibilities of a Maintenance Technician I while bringing advanced expertise in specialized trades including plumbing, electrical, carpentry, and HVAC. Approach every task with craftsmanship and precision, contributing to a refined, safe, and uninterrupted guest experience that reflects the excellence and sophistication of a luxury hospitality environment.

Expected to work evening shifts from 2:30 PM to 11:00 PM, maintaining a strong presence throughout peak guest service hours while ensuring operational excellence across the property.

Responsibilities

- Perform preventive maintenance in guest rooms and hotel facilities- Respond to maintenance requests and work orders in a timely manner- Troubleshoot and repair HVAC, plumbing, electrical, carpentry, painting, and general maintenance issues- Perform drywall repairs, touch-up painting, and basic carpentry work as needed- Repair and maintain doors, locks, cabinets, furniture, and fixtures- Assist with inspections and safety compliance procedures- Maintain tools, equipment, and work areas organized and safe- Support special projects, repairs, and emergency maintenance needs- Communicate effectively with hotel departments regarding maintenance updates- Ensure excellent guest service while completing tasks in occupied areas

Qualifications

Education & Formal Training

High school diploma or equivalent required, supplemented by two years of trade school education or specialized training in building maintenance, construction, or a related field. Equivalent hands-on technical experience may also be considered.

Professional Experience

Minimum of four years of experience in building maintenance, with strong working knowledge across mechanical, electrical, HVAC, plumbing, carpentry, and general engineering operations. Prior experience within luxury hotel or hospitality environments is highly preferred. Familiarity with preventive maintenance programs, work order systems, and Marriott or comparable hospitality standards is considered a strong advantage.

Technical Knowledge & Skills

Demonstrated expertise in maintaining and repairing hotel facilities and equipment with a commitment to safety, efficiency, and exceptional guest service standards. Proficient in:

• HVAC, refrigeration, and air conditioning systems
• General plumbing repairs, including unclogging drains, replacing faucets, toilets, and valves
• Electrical systems, boilers, and bathroom fixtures
• Carpentry, drywall repair, tiling, and painting from preparation to finish
• Groundskeeping and general property maintenance
• Safe and effective use of hand and power tools

Ability to read and interpret technical manuals, meters, LED readouts, computer screens, and written instructions. Strong organizational, analytical, and communication skills with the ability to interact professionally and courteously with guests, associates, and contractors both verbally and in writing.

Physical Requirements

The physical demands listed are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to lift, carry, push, or support up to 75 lbs throughout an 8-hour shift
• Ability to climb ladders, crawl through confined spaces, bend, reach overhead, and work in physically demanding environments
• Capability to safely operate tools and equipment while handling small mechanical components
• Ability to stand, walk, and perform repetitive physical tasks for extended periods
• May be required to operate a motor vehicle as part of daily responsibilities

Work Environment

This position requires working both indoors and outdoors in varying weather conditions and temperatures, including exposure to heat, cold, humidity, and other environmental elements. Duties involve prolonged standing, walking, bending, lifting, and responding to maintenance needs throughout the property while maintaining the polished standards expected within a luxury hospitality environment.

Benefits

• Ability to Acrue PTO
• Sick Time Off
• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
• Eligible to participate in the Company's 401(k) program with employer match
• Eligible to enroll in Health savings accounts or Flexible Spending Accounts
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
• Company-paid short-term disability
• WINFertility guidance for those enrolled in Sage medical plan
• Calm Health Application Subscription
• Tuition Reimbursement of up to $2,000 per calendar year
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral.