Case Manager I

Case Manager I

Division: Permanent Supportive Housing

Status: Non-Exempt

Reports to: Clinical Director

Revision date: April 2023

Supervises: N/A

PURPOSE

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations assume responsibility for delivering direct client case management services to Permanent Supportive Housing residents using a Housing First approach, and in the context of an Integrated Primary and Behavioral Health Team model.

ESSENTIAL FUNCTIONS

• Conducts bio‐psychosocial assessments and assist individuals and families with developing individual strengths‐based mental health care plan in accordance with State of Ohio Mental Health and Addiction Services standards.
• Monitors and follows‐up with clients regarding service needs and assist clients in applying benefits and community support services.
• Documents all resident encounters in electronic record and service log within 24 hours. Facilitates weekly psychosocial and educational groups and maintain minimum contact with each person on caseload of once per month.
• Transports and/or accompany clients to medical visits and other appointments as needed.
• Attends and participates in weekly Blended Management Meetings as an advocate for clients and as a responsible staff member.
• Performs other duties as assigned

STANDARDS

• Complete all required training and develop individual professional development goals annually.
• Ensure service delivery aligns with policy, regulation, and case management standards.
• Efficiently and effectively complete items on position task list including specific duties based on location and specific population being served.
• Ensure client files are compliant with agency standards.
• Submit accurate and complete service logs for billable and non‐billable services weekly. Minimum of 50% of worked hours must be direct client service delivery.
• Manage case load up to 40. Case load may vary if employed at site with additional service partner. May include additional clients on case load for Community Engagement duties.

COMPETENCIES

• Ability to demonstrate clear, professional boundaries in a team environment.
• Strong verbal and written communication skills. Basic math and analytic skills.
• Basic computer skills (word processing, spreadsheet, database).
• Basic understanding of needs of low‐income and homeless individuals. Basic knowledge of crisis intervention techniques.
• Perform mostly office or non-manual work.
• Work independently under only limited supervision.
• Act as a primary liaison with suppliers, vendors, or business affiliates (not patients).

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other duties as assigned.

JOB SPECIFICATIONS

Education: Bachelor's degree in Social Work or related field required.

Experience: 1 year of experience in a human services or related field preferred.

Licensure: Licensed Social Worker or Licensed Professional Clinical Counselor preferred. Valid driver's license.

Mental: Must have the ability to understand data and carry out verbal and written instructions.

Skills: Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly. Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently. Must have strong motivational skills and a high emotional intelligence quotient (EQ)