Automotive BDC Agent - Sales & Service (Franchise Dealerships)

Job Description

Job Description

High-Paying Automotive BDC Agent – Sales & Service | Easterns Automotive Group (Franchise Dealerships)

Company: Easterns Automotive Group
Location: Sterling, VA

Easterns Automotive Group is expanding our franchise new-car operations (Hyundai, Nissan, and more) and seeking a high-energy BDC Agent to support both Sales & Service . You’ll be the friendly, professional voice that helps customers schedule test drives, set service appointments, and stay connected to their dealership experience. This role is performance-driven —every quality conversation moves the needle, and top performers earn top pay .

You’ll work primarily inside our BDC, partnering closely with Sales Managers, Service Advisors, and store leaders across locations (with a focus on Nissan & Hyundai). Tools include VinSolutions CRM (core), with Mastermind and CDK experience considered strong pluses.

Benefits

When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes:

• Health & Dental Insurance: Ensuring the well-being of you and your family.

• Vision Insurance: Taking care of your eye health.

• Life & Disability Insurance: Providing financial security for you and your loved ones.

• Health Savings Account: Additional flexibility for your health care needs.

• 401(k) Matching: Contributing to secure your financial future.

• Paid Time Off & Parental Leave: Because we know life happens.

• Flexible Schedule: Balancing your work and personal life.

• Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development.

• Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation.

Responsibilities

Sales (BDC)

• Manage inbound/outbound calls, texts, and emails to set qualified test-drive appointments .

• Use VinSolutions to document every interaction, schedule follow-ups, and maintain pipeline hygiene.

• Reconnect with existing customers for trade-ins, lease renewals, and upgrade opportunities (Mastermind a plus).

• Coordinate with store leadership to ensure vehicle availability and timely customer updates.

Service (BDC)

• Field inbound service calls/texts; triage concerns and schedule service appointments in alignment with shop capacity.

• Set expectations on drop-off/waiter , estimated timelines, diagnostic fees, and transportation/loaner policies.

• Send confirmations, reminders, and no-show recapture messages; keep customers informed on status changes.

• Document clear, concise concern notes (customer voice, mileage, warning lights) so Advisors can move fast in CDK .

Customer Experience & Team Support

• Deliver a professional, courteous experience in every interaction.

• Maintain KPI discipline (answer rate, book rate, show rate, RO conversion for service, sold-through for sales).

• Collaborate with Sales Managers and Service Advisors to resolve issues and accelerate appointment conversion.

Qualifications

• VinSolutions CRM proficiency (required or strongly preferred).

• Mastermind and CDK experience are strong pluses.

• Prior service call/appointment coordination experience (dealership or high-volume environment) preferred.

• Excellent phone, text, and email communication skills; professional, friendly tone.

• Organized, detail-oriented, and self-motivated with strong follow-through in a fast-paced setting.

• Previous BDC, call-center, or dealership experience (sales and/or service) preferred.

• Bilingual (English/Spanish) is a plus.

Compensation

Base Salary + Commission , with an earning potential of $44,000 – $88,000 per year .
High-paying opportunity for top performers— your results determine your income .
Includes paid training and continuous development from experienced leaders.

If you’re people-centric, organized, and ready to grow with a fast-paced, high-reward team, apply today and join the franchise group at Easterns Automotive Group— where performance pays and professionalism drives success.