Account Manager

Job Description

Employer: Labtest International, Inc. d/b/a Intertek

Job Title: Account Manager

Job Location: 3933 US Route 11, Cortland, NY 13045

Job Type: Full-time, 40 hours per week, Monday - Friday

Duties: Manage retailer's inquiries on product testing, pricing, and lab capabilities of Intertek Global Labs. Identify prospective customers using business directories, leads from existing customers, or by participating in Industry events, conferences, and exhibitions. Contact current or prospective customers to pitch new services and arrange demonstrations to present the innovations in the offerings. Collaborate with retailers to finalize the business contracts and set their invoicing process with global Intertek labs. Consult retailers to resolve business challenges and provide continued support to address their needs. Collaborate with retailers on new product launches to advise on testing requirements, safety standards, and quality criteria. Perform administrative duties, including maintaining testing records, managing revenue details, and presenting them to retailers. Educate global lab teams regarding retailer's business updates. Monitor and work with Intertek global labs to ensure that all Retailer Products testing needs and procedures are met. Ensure laboratories perform testing under the Retailer's specified test methods and protocols, including turn-time requirements and reporting procedures. Coordinate global correlation programs between Retailer and Intertek global labs. Responsible for resolving correlation issues as they arise. Continually monitor lab turn times and monitor test volume on Retailer programs. Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Retailer. Assist the Retailer on projects and assignments, such as systems updates and product and material development procedures. Train the Retailer's employees on such documents. Assist the Retailer with technical and safety presentations when needed. Coordinates and attends Retailer's seasonal product line reviews and participates in product development meetings to identify potential issues and contribute technical recommendations as requested. Provides technical assistance to assist and resolve technical issues. Track test/audit/inspection results as requested by the Retailer, including filing distribution, processing, and follow-up. This position requires 20% domestic travel. Remote work permitted.

Requirements: Bachelor's degree in Textile Engineering or a related field of study and 2 years of experience as a Textile Engineer, Quality Engineer, Textile Professional, or related role where required experience gained.


Also requires 2 years of experience in the following:

• Production and quality aspects of fabric & apparel/non-apparel
• Testing standards and functional textile and apparel

Salary: $93,600.00 per year

Benefits: Medical, dental, vision, life, disability, 401(k) with company match, generous paid time-off, employee assistance programs, and various discount programs and perks. Please find the complete information about our offered benefits online at

Contact: To apply, send resume to View email address on click.appcast.io. Please include job title, Ref #018079.000050, and location.

About Us

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

About the Team

Intertek's Softlines business provides Assurance, Testing, Inspection and Certification services to retailers, brands, and manufacturers of textiles, apparel, fashion accessories, footwear, and home textiles products. Intertek performs safety, quality, and regulatory testing on textiles from fabric samples to finished products, such as children's and adult apparel and footwear, personal protective equipment (PPE) apparel, and home furnishings. We help ensure our customers meet consumer demand for high quality, minimize reputational risk, reduce environmental impacts, and protect the interests of retailers, brands, textile manufacturers, and consumer safety.