Clinic Supervisor - Scandia - 1.0FTE

Job Description

Job Description

OMC Core Behavior Standards:

Create Teamwork● Lead with Honesty & Integrity● Convey Compassion● Show Respect● Pursue Quality

Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

OMC Leadership Competencies:

Leads by Example● Models Accountability ● Self-Aware● Listen with Curiosity ● Impactful Communicator ● Relationship Building/Collaboration Focused ● Effectively Resolve Conflict ● Team Builder/Makes Others Better ● Managerial Courage ● Process Driven Problem Solver ● Financial & Business Acumen ● Regulatory Understanding ● Strategic Agility

Leadership at OMC directly influences patient safety, quality of care, employee engagement, and organizational trust. Because healthcare is complex, highly regulated, and deeply personal, we intentionally hire leaders whose competencies align with our mission, values, and behavior standards.

Job Summary:

The Scandia Supervisor is responsible for assisting with the leadership and oversight of daily clinical operations within the ambulatory clinic setting. This role provides operational direction and support to ensure the delivery of high-quality, patient-centered care while promoting positive population health outcomes and an engaging work environment for clinicians and staff. This role would be overseeing Clinic Assistants, Lab, Patient access and Radiology. As well as support the Urgent care part-time.

Qualifications:

• Excellent interpersonal communication, problem solving, and conflict resolution skills.
• Possession of analytical decision-making skills necessary to quickly assess and resolve complex logistical, technical, and patient care problems and issues.
• Ability to train, motivate, and supervise subordinate staff.
• Ability to address and manage conflict in a direct and professional manner.
• Ability to build collaborative relationships with providers.
• High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution.
• Knowledge of medical billing requirements, third party payers, coordination of benefits, scheduling practices and provider template management required.
• Knowledge of managed care referral and prior authorization requirements as they relate to hospital reimbursement strongly preferred.
• Demonstrated performance excellence and leadership qualities in previous positions.
• Demonstrates an aptitude and willingness to learn new responsibilities.
• Excellent verbal and written communication skills
• Excellent organization, interpersonal, and customer service skills
• Expertise in PC software, especially with the electronic medical record (EMR), word processing and spreadsheet programs.

Responsibilities include:

1. Supervisory Responsibilities

• Maintain knowledge of OMC policies and procedures.
• Develop staffing schedules and ensure appropriate staffing coverage.
• Assist with interviewing, hiring, and onboarding staff.
• Provide coaching, feedback, and performance support to staff.
• Conduct training assessments and address employee concerns as needed.
• Monitor compliance with policies and procedures and communicate updates to staff.
• Support daily clinic operations by performing departmental duties as needed.
• As well as all other duties as assigned

1. Operational

• Ensure patient experience and service standards are met.
• Serve as a resource for clinic workflows, standards of care, and operational processes.
• Monitor department productivity, work queues, reports, and documentation for accuracy and timely follow-up.
• Identify workflow issues, recommend improvements, and support process improvement initiatives.
• Assist with EHR implementation, upgrades, testing, and staff support.
• Ensure compliance with organizational policies, safety standards, confidentiality requirements, RHC standards, and CMS regulations.
• Provide staff training and education to improve performance and reduce recurring issues.
• Collaborate with departments and leadership to support clinic operations and patient care.
• Assist with resolving escalated patient concerns and complex situations.
• Monitor equipment needs and assist with budget planning as needed.

1. Training

• Provide orientation for new employees to OMC and clinic departments.
• Develop and maintain training materials, schedules, and documentation.
• Coordinate and support onboarding, cross-training, and ongoing staff education.
• Monitor training progress and adjust training methods as needed.
• Identify competency gaps and provide targeted development opportunities.
• Promote and support staff participation in internal and external development opportunities.
• Evaluate training effectiveness and make improvements based on feedback.

Knowledge, Skills, and Abilities:

Education

Minimum

• CMA or LPN license/certification.
• Limited Scope X-Ray Machine Operator Course or ability to obtain after hire

Work Experience

Minimum

Three years of experience in a healthcare, X-ray, Phlebotomy and or clinic operations, or at least 1 year of related experience in a leadership role

Physical Requirements for the Role:

• Sit, stand, or walk, while paying close attention to detail and continual use of equipment in the carrying out direct patient care and related activities.
• Lift from waist to shoulder up to 25 pounds occasionally, and up to 50 pounds rarely.
• Carry up to 20 pounds frequently and up to 50 pounds occasionally. Push and pull up to 20 pounds frequently and up to 50 pounds occasionally.
• Bend the trunk up to 20 degrees or greater and twist occasionally for patient care.
• Squat and kneel occasionally. Reach to shoulder height occasionally, and above shoulder height rarely. Pinch and grip with various forces and use bimanual dexterity occasionally.
• Use visual and auditory acuity frequently.
• Repetitive motion of upper body required for extended use of computer.

Communicate via spoken, written or electronic word with patients and family, staff, pharmacies, third party payors and other outside agencies on a frequent basis.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Our clinic offers a very employee friendly, team-oriented environment. You will work with leadership to ensure you feel emotionally and physically safe in your position. A relaxed, fun atmosphere with open communication makes sure each employee feels valued and respected. A professional and confidential manner is expected from all OMC employees

Successful leadership candidates will demonstrate the ability to:

• Model and reinforce respect and dignity by setting clear expectations for professional behavior and addressing concerns promptly with team members.
• Demonstrate ownership and accountability by taking responsibility for decisions, following through on commitments, and holding themselves and others accountable for results and behaviors.
• Lead through change effectively by responding positively to change, communicating clearly, and actively supporting new initiatives while guiding teams through transitions.
• Build and sustain a culture of trust and collaboration by fostering open communication, encouraging teamwork across disciplines, and creating an environment of psychological safety.
• Champion OMC’s mission and values by consistently aligning decisions, priorities, and actions with organizational goals and behavior standards.

Why Join OMC?

At OMC, we don’t just hire for skills—we hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.

Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.