Medical Support Assistant (Advanced)

Medical Support Assistant

This series includes work that requires practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.

Other assignments at this level include, but are not limited to:

• Process incoming patient secure messaging and coordinates with care team as appropriate;
• participates in team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team;
• setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions;
• enters appropriate information into the electronic record;
• monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure;
• manages patient systems to verify and validate accuracy and resolve issues;
• evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment;
• informs team members about shared patients.

Work Schedule: Monday-Friday; 7am-3:30pm, 7:30am-4pm, 8am-4:30pm, or 8:30am-5pm. Individual schedules will be discussed during the interview process and are subject to change based on the needs of the Agency.

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 91463-A

Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs