Associate Director of Billing and Collections Services

Associate Director of Billing & Collections Services - Law Firm - $180-225k - Hybrid Schedule

As the Director of Billing and Collections, you will serve as a critical revenue operations executive responsible for leading and optimization of the firm's end-to-end billing, electronic invoicing (e-billing), and accounts receivable functions. This role partners closely with executive leadership, practice group chairs, and partners (shareholders) to maximize Work-in-Progress (WIP) conversion, drive cash realization, and ensure compliance with strict client outside counsel guidelines. The ideal candidate pairs deep technical mastery of law firm billing systems with the professional poise necessary to advise and influence high-performing legal stakeholders.

Mandatory System Requirement

CRITICAL ELIGIBILITY NOTE: Candidates must possess verified, advanced hands-on operational proficiency in Aderant Expert. This requirement is strict and non-negotiable. Applicants without deep, recent experience utilizing and navigating Aderant Expert infrastructure to drive legal revenue operations will not be advanced.

Essential Functions & Responsibilities

1. Revenue Systems Leadership & Aderant Management

• Serve as the primary functional business owner and subject matter expert for the Aderant Expert financial management platform.
• Partner with the IT and financial systems departments to configure, troubleshoot, and maximize the utilization of Aderant modules and integrated utilities (e.g., BillBlast, Billstream, and star*collect).
• Direct the structured monthly pre-bill/pro-ration cycle; track partner review timelines and enforce strict internal deadlines to accelerate time-to-invoice.
• Manage and orchestrate the month-end and year-end close procedures for billing and cash receipts, ensuring complete transactional accuracy and operational speed.

2. Portfolio Collection Strategy & Risk Management

• Formulate and execute firm-wide collection strategies designed to systematically compress aged accounts receivable (A/R) and inventory over 90 days.
• Exercise formal approval authority over billing write-downs and A/R write-offs within pre-established corporate threshold parameters.
• Direct deep-dive reviews of outstanding balances and partner directly with billing attorneys to diplomatically settle underlying client billing disputes.
• Maintain rigorous surveillance over high-exposure balances, generating structured case notes and action plans for items exceeding $100,000.

3. E-Billing & Compliance Operations

• Oversee complex corporate electronic invoicing operations across major vendor clearinghouses (e.g., Legal Tracker, Tymetrix, CounselLink, and Passport).
• Identify structural revenue leakage by proactively diagnosing, auditing, and correcting systematic e-billing line-item rejections and compliance errors.
• Monitor client outside counsel guidelines to ensure the billing team and timekeepers configure system-level validation rules correctly in Aderant.

4. Leadership & Lateral Integration

• Recruit, train, professionalize, and mentor a multi-office team of billing coordinators, e-billing specialists, and professional collections analysts.
• Establish clear key performance indicators (KPIs) for the billing and collections teams to track accuracy, volume, and processing cycle times.
• Conduct custom financial and operational onboarding orientations for incoming lateral partners to guarantee seamless assimilation of their client portfolios into the Aderant ecosystem.

5. Executive Reporting & Analytics

• Prepare and present comprehensive monthly aging, realization, utilization, and cash forecast metrics to the CFO, Managing Partner, and General Counsel.
• Deliver data-driven analytics detailing individual practice group and partner financial performance to support firm leadership's strategic decisions.

Required Minimum Qualifications

• Software Mastery: 8+ years of direct, advanced operational experience using Aderant Expert in a law firm administration or heavy power-user capacity. Direct experience with integrated utilities like BillBlast and ARCS/star*collect is highly preferred.
• Professional Experience: 8 to 10+ years of progressive financial or revenue operations leadership, with at least 5 years of recent management experience inside a mid-sized commercial or AmLaw 200 firm.
• Education: Bachelor's degree in Accounting, Finance, Business Administration, or a closely related discipline.