Customer Service Associate

Customer Service RepresentativeCraft Wholesalers Inc., a family-owned business serving customers for over 40 years, is hiring a Customer Service Representative to join our growing team. We value reliability, teamwork, and a strong work ethic—and we reward it with competitive benefits and a supportive work environment. Key responsibilities include:Answering incoming calls and responding to customer emails and faxesProcessing orders accurately and efficientlyProviding product availability, pricing, and order status updatesHandling returns, adjustments, and complaints in a professional mannerCollaborating with team members and maintaining strong internal communicationBenefits include:Health, dental, and vision insurance401(K) with company matchPaid holidays and vacationBi-weekly payStable, long-term employment in a family-oriented companySchedule: Full-time | Monday to Friday | 8:30am-5pm some weekendsQualifications:Minimum 2 years of customer service experienceExcellent phone and communication skillsBasic computer and typing skills (typing test may be required)Strong time management and organizational skillsSelf-motivated, dependable, and proactiveMust be 18 or older Craft Wholesalers, Inc.