Operations Manager

Title: Business Operations ManagerCompensation: $85,000–$105,000 annuallyEmployment Type: Full-Time, Exempt (100% On-Site)Reports To: Director of Business OperationsWhat We OfferOne of the top 401(k) plans in the industry, including a 5% employer contribution plus a 6% match (11% total)Comprehensive medical and dental benefitsPaid time off, including personal, vacation, and sick timePaid holidaysWho We AreThe Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County.About the Role90% - Front Line/Hands-on Business Operations10% - Participate in Budget Management, Contracts & Procurement***This is not an Accounting Role***The Business Operations Manager is a critical, execution‑focused role responsible for ensuring that organizational processes across different social enterprise business lines are carried out accurately, consistently, and in alignment with established SOPs. This position reports directly to the Director of Business Operations, who sets the strategic direction. Your role is to be the “eyes and ears on the ground” to make sure those strategies are implemented effectively.In addition to other services, The Arc specializes in the employment of adults with developmental disabilities. We operate several social enterprise lines of business such as:Commercial CleaningFood ServicesDocument Shredding ServicesAssembly and Fulfillment ServicesThis role will align as the Operations Manager with each business unit for SOP/Process implementation and improvement.This is a great opportunity for a hands‑on operations professional who enjoys organizing information, improving workflows, supporting managers, and keeping complex processes running smoothly across multiple departments.Key ResponsibilitiesEnsure that SOPs created by the Director of Business Operations are being implemented and consistently followed across departmentsTrain staff on new or updated operational proceduresMonitor compliance with workflows and escalate issues when processes are not being followedIdentify day‑to‑day operational gaps and recommend/implement practical improvementsEnsure ComplianceEnsure QualityCustomer RelationshipsHighlight Best PracticesSupport the Director of Business OperationsContracts Management & ProcurementParticipate in contract drafting, negotiation, compliance, and renewalsStrengthen procurement processes to improve efficiency, transparency, and alignment with organizational goalsAdvise leadership on operational improvements, resource allocation, and staffing structuresQualifications***Critical Thinking Skills***Hands-on Business Operations leadership experience.Strong organizational skills and attention to detailAbility to manage multiple workflows, deadlines, and documentation requirementsComfortable working with front‑line managers and supporting them in following established processesClear communicator who can explain procedures and ensure consistent implementationProficiency with spreadsheets, budget tracking tools, and document management systemsWhy Join Us? At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development.If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr